Support Escalations Associate

4 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Promote Project Full time

Outschool’s mission is to inspire kids to love learning. In our fast‑changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human. Since launching our marketplace of live online classes in 2017, we’ve made significant strides. Initially successful with secular homeschoolers, we expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post‑pandemic, we’ve evolved our platform to power academic learning, incorporated AI, and begun to grow our international community. We’re proud to have served over 1M passionate learners with more than $100M in annual bookings. Driving disruptive, positive change in education is rewarding and hard. Our team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help us achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning. About the Role As part of the Support Escalations team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience. You’ll become an expert in Outschool’s inner workings, handling escalated customer tickets and supporting QA of other conversations. We’re looking for someone with strong investigative and decision‑making skills, a commitment to clear communication, and a passion for problem‑solving. Please mention the word LIBERATION and tag RMTYxLjM1LjE4MS45Mg== when applying to show you read the job post completely (#RMTYxLjM1LjE4MS45Mg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human. #J-18808-Ljbffr

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