Bilingual Customer Service Representative

OverviewJoin to apply for the Bilingual Customer Service Representative role at Securian CanadaDepartment: Customer ServiceLocation: Montreal, QCWhat You Will DoAnswer queries from customers/members regarding billing, account balances, refunds, certificates, plan details, products and services, through the various communication channels available.Assess needs and address each request in a professional, friendly and timely manner (including appropriate customer follow-up).Use systems to gather information required to resolve each situation by providing complete information, to ensure First Contact Resolution.Track and monitor queries in the appropriate system.Update certificate details when required (type of coverage, amount of coverage, cancellation of certificates, beneficiary or coordinate updates, requests from Underwriting to cancel coverage as replacement of new, bulk updates and/or bulk cancellations).Deliver consistent, quality service to clients, in line with processes, productivity and quality objectives (KPIs).Raise and vet ideas and trends to promote continuous improvement.Maintain up-to-date knowledge of products and services and attend appropriate development courses on an ongoing basis.Perform other related duties, as assigned.What You Will BringPost-secondary education preferred1 or more years of customer service experience; call center, banking or insurance industry experience is an assetExceptional active listening and strong verbal and written communication skillsAbility to explain decisions and practices clearly, concisely, and accurately in a respectful and empathetic mannerAbility to work with multiple computer applications and learn new onesCapacity to multitask in a fast-paced environmentThrives in and promotes teamworkProactive and autonomousDemonstrates interest in continuous learningAbility to adapt quickly and be comfortable with changeStrong attention to detailOral and written bilingualism is requiredWhy join?When you’re a part of Securian Canada, you’re part of an agile and innovative, high-performing culture that value diverse perspectives and inclusion. You’ll have opportunities to grow your strengths and build a career with purpose and collaboration.Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:Flexible work arrangements with monthly financial allocations to support your work-life balanceGenerous starting paid vacation time, plus additional vacation days for years of servicePaid volunteer day to support causes you care aboutPaid personal and wellness daysEducational assistance up to $3,500 per year (with manager approval)Flexible health and wellness account (in addition to comprehensive drug and dental coverage)Up to 14% RRSP matchingFamily-friendly maternity/parental leaveMany more benefits, perks and programsIf you have at least 70% of the qualifications and want to work in a fast-growing, progressive company dedicated to helping Canadians and their families build secure futures, we want to hear from youTake the first step in building your future with Securian Canada. Apply now.Securian Canada is committed to providing a barrier-free work environment and equal access to employment. Upon request, accommodations during the recruitment process will be provided. Please contact careers@securiancanada.ca for accommodation requests. Information shared during any accommodation process will be stored and used in accordance with applicable laws and company policies.Seniority levelEntry levelEmployment typeContractJob functionOtherIndustriesInsurance #J-18808-Ljbffr