Director - AdminAdvantage Operations

Are you a strategic leader who thrives in fast-paced environments, inspires high-performing teams, and is passionate about delivering exceptional customer experiences? Join us as Director of AdminAdvantage Operations, where you’ll lead the delivery of post-sale services for Manulife’s Group Benefits outsourced administration offering. This is a pivotal role that blends operational excellence, innovation, and leadership to drive meaningful outcomes for our clients and employees. Position Responsibilities Client Experience & Relationship Management Champion a customer-first mindset across the team, ensuring every interaction adds value. Build trusted relationships with clients, acting as a strategic advisor and problem solver. Use data and feedback to continuously improve service delivery and client satisfaction. Operational Leadership Lead day-to-day operations with a focus on efficiency, scalability, and quality. Evolve policies and procedures to support growth and compliance. Embrace technology and automation to simplify processes and enhance outcomes. Strategy & Innovation Shape and execute operational strategies aligned with business goals and market trends. Stay ahead of industry developments to keep AdminAdvantage competitive and future-ready. Partner with senior leaders to drive transformation and long-term growth. Team Development & Culture Build, coach, and empower a resilient, high-performing team. Foster a culture of collaboration, inclusion, and continuous improvement. Be a visible, accessible leader who inspires and supports others to do their best work. Project & Risk Management Lead cross-functional initiatives that deliver measurable impact. Proactively identify risks and implement mitigation strategies to ensure business continuity. Required Qualifications A strategic mindset with the ability to see the big picture while driving day-to-day excellence. Proven leadership experience in operations, especially in client-facing environments where service and outcomes matter. A passion for people — you know how to build, coach, and energize high-performing teams. Customer obsession — you’re driven to understand client needs and deliver solutions that exceed expectations. Comfort with change — you thrive in dynamic environments and lead others through transformation with confidence and clarity. Strong analytical and decision-making skills, backed by data and a focus on continuous improvement. Excellent communication and relationship-building abilities, with a knack for influencing across levels and functions. Experience in process optimization and change leadership, always looking for smarter, faster, better ways to work. A growth mindset — you’re curious, resilient, and always learning. Bachelor’s degree in Business Administration, Management, or a related field or relevant experience. Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team We’ll empower you to learn and growth the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.com までご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $100,950.00 CAD - $181,710.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr