National Credit and Collections Manager

This range is provided by Accounting Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $120,000.00/yr Credit & Collections Manager Location: Scarborough (Toronto), onsite with one day working from home. Reports to: Director of Finance. Department: Finance & Accounts Receivable. Full‑time. Position Summary: We are looking for a highly organized and results‑driven Collections Manager to lead our accounts receivable operations and drive the efficient collection of outstanding balances. This role plays a key part in maintaining healthy cash flow and supporting the financial performance of both the service and new construction segments of our elevator business. The ideal candidate will bring strong expertise in contractual terms and conditions, including service agreements, construction contracts, milestone and holdback/retention billing. Key Responsibilities: Lead and manage the collections process for all customer accounts across service and new installation projects. Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency. Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions. Review, approve and sign off on Credit Notes and Bad Debt Write‑Offs in accordance with company policies and accounting standards. Interpret and enforce customer contract terms and conditions, including deposit & milestone billing, progress payments, retention/holdback clauses, and change orders. Collaborate with the legal team and project managers to address billing disputes, contract non‑compliance, and delayed payments. Build and maintain strong relationships with clients to ensure effective communication and timely payment. Coordinate with internal departments (e.g., sales, operations, project management) to resolve billing discrepancies. Ensure accurate documentation of all collection activities and maintain audit‑ready records. Develop and implement process improvements for collections and receivables management. Provide regular reporting on collections status, risk accounts, and key performance metrics to senior leadership. Manage and mentor collections staff of 8, providing guidance, training, and support to ensure performance goals are met. Foster a culture of accountability and continuous improvement within the team by developing staff capabilities and conducting regular performance reviews. Qualifications: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 10+ years of experience in collections, with at least 5 years in a supervisory or managerial role. Strong understanding of construction/service industry contract terms, including holdback/retention, lien waivers, and billing cycles. Excellent negotiation, communication, and interpersonal skills. Experience and optimizing collection systems, such as GetPaid. Ability to manage multiple priorities and work effectively in a deadline‑driven environment. Strong analytical and problem‑solving abilities. Preferred Qualifications: Experience in the elevator, construction, or services industry. Knowledge of lien laws and collection practices relevant to the construction sector. Familiarity with tools like Salesforce, Oracle, GetPaid Excel, and BI reporting systems. Seniority level Associate Employment type Full‑time Job function Accounting/Auditing and Finance Industries Construction and Manufacturing Referrals increase your chances of interviewing at Accounting Advantage by 2x. Get notified about new Credit Collections Manager jobs in Scarborough, Ontario, Canada. #J-18808-Ljbffr