Instructional Designer

OverviewInstructional Designer role at Clio.Clio is a global leader transforming the legal experience by bettering the lives of legal professionals and increasing access to justice. This role is part of the Customer Education team and is based in Burnaby or Toronto.What you’ll work onCreating engaging online learning content: Collaborate with internal teams to conduct learning needs analyses, define strategic training programs, and drive measurable business results for customers. Produce a wide range of learning assets—including documentation, video scripts, software simulations, instructor‑led courseware, training scenarios, and certification exams—grounded in deep product knowledge and realistic user scenarios. Build cross‑functional partnerships to integrate educational content into company-wide initiatives and keep materials updated with Clio’s product roadmap.Strategizing and designing customer learning experiences: Develop an expert understanding of Clio’s customer segments and role‑based personas to create tailored training plans that ensure customers take the right courses at the right time. Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming projects. Perform administrative responsibilities and implement AI‑enabled optimizations in Clio’s customer‑facing Learning Management System, including learning track creation, course uploads, user management, reporting, certification tracking, and troubleshooting.Managing projects, operations, and business systems: Follow established development methodologies to build training content and maintain deliverables with customer feedback and product enhancements. Contribute to Instructional Design operations by suggesting enhancements to intake processes, project management, and roadmap planning. Seek creative ways to produce content that engages our audience and scales.What you may have2–3 years of instruction design, eLearning, and content authoring in a fast‑paced, high‑growth environment.University degree in a related field (e.g., media, production, learning, social sciences, marketing, or business administration).Ability to manage and prioritize multiple projects and competing priorities with a proven track record.Experience with eLearning development tools (e.g., Articulate 360, Adobe Captivate, WalkMe), instructor‑led platforms (e.g., Google Slides, PowerPoint, Zoom, Teams), and experience with a Learning Management System (LMS).Demonstrate interest in improving your craft using AI.Ability to quickly get up to speed on our industry and product offerings.BonusesA university degree in a related field (as listed above).Compensation and benefitsCompensation is part of Clio’s Total Rewards program. Highlights include:Competitive salary with comprehensive health benefits.Hybrid work environment with local office days in Vancouver, Calgary, Toronto, and Dublin.Flexible time off policy with an encouraged 20 days per year.$2000 annual counseling benefit.RRSP matching and RESP contribution.Clioversary recognition at 3, 5, 7, and 10 years.The full salary range for this role is CAD 70,200 to 95,000, depending on location and local currency. Salary bands may differ by region. Benefits offerings may vary by location.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityWe are committed to diversity, equity, inclusion, and an accessible recruitment process. We encourage candidates from all backgrounds to apply and will provide accommodations during the recruitment process upon request.Learn more about our culture at clio.com/careers. Disclaimer: We only communicate with candidates via official @clio.com email addresses.Seniorities, employment type, and job functionSeniority level: Entry levelEmployment type: Full-timeJob function: Education and TrainingIndustries: Software Development and IT Services and IT ConsultingReferral note: Referrals increase your chances of interviewing at Clio. Get notified about new Instructional Designer jobs in Vancouver, British Columbia, Canada.Note: This description references locations such as Burnaby and Langley, BC, and Toronto, ON. It may include postings such as "Instructional Designer - 6 month contract" with respective locations. #J-18808-Ljbffr