VP, Partnerships

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier‑one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. The VP of Partnerships will lead the strategy, and development of partnerships, with a focus on identifying, building and nurturing strategic alliances that will amplify our reach and accelerated impact in the enterprise market. This individual will scale our ecosystem, driving revenue growth, and shaping how Ada collaborates with partners to redefine the future of customer experiences. Impact Develop and execute Ada’s global partnership strategy, aligning with company growth objectives and product roadmap. Build and scale revenue‑generating partnerships that drive new business and expand Ada’s market reach. Build ROI‑driven partnership frameworks, with clear KPIs for growth, adoption, and partner satisfaction. Represent Ada externally as a thought leader in AI partnerships and the future of customer experience. Work closely with Sales, Marketing, Product, and Customer Success to integrate partnership strategies into Ada’s overall GTM motion. Lead negotiations and contract management, ensuring mutually beneficial outcomes and compliance with Ada’s strategic and financial goals. Establish scalable partnership processes and governance frameworks to manage onboarding, performance, and renewals. Leverage data to track, analyze, and optimize partnership performance, providing regular insights to Ada’s leadership team. Lead, mentor, and grow Ada’s Partnerships team, fostering a high‑performance, inclusive culture grounded in collaboration and accountability. About You 10+ years of experience in partnerships, business development, or alliances within a B2B SaaS environment, ideally in AI, CX, or automation. Proven success building and scaling partner ecosystems (ISVs, GSIs, channels, or marketplaces) that drive measurable revenue growth. Deep understanding of SaaS integrations, APIs, and partner distribution models. Proficiency with Salesforce CRM and sales/partner management tools. Experience developing joint go‑to‑market strategies and leading cross‑functional execution across Sales, Marketing, and Product. Strong negotiation, communication, and relationship‑building skills with executive‑level stakeholders. Exceptional data‑driven mindset, leveraging KPIs and dashboards to measure and optimize partnership performance. Proven ability to lead and scale high‑performing teams. Benefits Unlimited Vacation: Recharge when you need to. Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. Wellness Account: Empowering you to invest in your overall well‑being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones. Flexible Work Schedule: Balance your work and personal life. Remote‑First, In‑Person Friendly: Options to work from home or at our local hub. Learning & Development Budget: Invest in your long‑term growth goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting‑Edge AI Tools: Work with the best AI tech stack in the industry. Hands‑On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full‑time, permanent employees. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. #J-18808-Ljbffr