CX Strategy
7 days ago
A leading software company based in Canada is looking for a CX Strategic Priorities Director to drive customer experience initiatives. In this role, you will partner with executive leadership to ensure operational excellence and alignment with business goals. The ideal candidate will have experience in strategy, strong communication skills, and a background in a SaaS environment. This position offers flexible remote work options.
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Implementation Consultant
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ada CX Full timeJoin to apply for the Implementation Consultant role at ada CX Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. The Role As an...
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AI CX Strategist: Transform Customer Journeys
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Siena AI Full timeA technology firm specializing in AI for customer experience is seeking an AI Strategist to act as the connective tissue between traditional CX operations and AI-first transformation. This role involves partnering with senior customer stakeholders to build strategies that integrate AI effectively. The ideal candidate should have over 5 years of experience in...
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Genesys Cloud CX Change Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Miratech Full timeThe Genesys Cloud CX Change Manager will be responsible for driving user adoption communication and organizational readiness for transformation initiatives across a large multi-client environment. This role ensures that transitions are smooth, well-communicated and effectively supported at every stage. The Change Manager will partner with business technical...
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Manager, CX Performance
4 weeks ago
Toronto, Canada Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de*****Position...
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Manager, CX Performance
3 weeks ago
Toronto, Canada Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de*****Position...
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Manager, CX Performance
3 weeks ago
Toronto, Canada Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de*****Position...
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Manager, CX Performance
3 weeks ago
Toronto, Canada Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de*****Position...
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CX Performance
4 weeks ago
Montreal, Canada Manulife Financial Full timeA leading financial services provider in Montreal seeks a Manager of CX Performance & Strategy to lead cross-functional alignment on customer experience. This role involves shaping a customer-centric culture, driving improvements in Net Promoter Scores, and collaboration with various departments to enhance customer experiences. Ideal candidates will have...
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CX Performance
3 weeks ago
Montreal, Canada Manulife Financial Full timeA leading financial services provider in Montreal seeks a Manager of CX Performance & Strategy to lead cross-functional alignment on customer experience. This role involves shaping a customer-centric culture, driving improvements in Net Promoter Scores, and collaboration with various departments to enhance customer experiences. Ideal candidates will have...
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CX Insights Team Lead – Strategy
6 days ago
Toronto, Canada Porter Airlines Inc. Full timeA leading airline company in Toronto seeks a Team Lead for CX Intelligence Analysis. This role bridges hands-on analysis and strategic leadership, guiding a team of analysts while ensuring insights shape customer strategies. The ideal candidate will have a Bachelor’s degree and over 5 years’ experience in CX or analytics. Strong leadership and...