Customer service agent

3 weeks ago

Victoriaville, Canada Victoriaville & Co. Full time

Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team of Service to Distributors

Job description

Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to :

  • Answer requests and questions from various customers in both official languages, French and English.
  • Take customer orders via telephone or website and enter them into the system.
  • Ensure appropriate follow-up with the team and customers by telephone and/or in writing.
  • Ensure customer satisfaction by providing courteous, respectful and efficient service.
  • Follow up with customers and find solutions when there are returns, complaints, etc.
  • Any other related duties.

Why work at Victoriaville & Co?

  • We believe that people are our strength, which is why the professional development of our people is paramount. In fact, ongoing training is an integral part of our HR practices.
  • As a 4th-generation family business committed to the well-being of its employees, it's not every day you see a president so involved with his group.
  • A home-grown company with an international reputation, always on the lookout for new ways to ensure growth.
  • Victoriaville & Co is an important player in its community, and we're involved in a number of local organizations such as: À Notre Santé (HDA) Foundation, the Clarétain College Foundation, the Créneau Connect Bois, the Victoriaville Tigers Major Junior Hockey Club, and many more

Qualifications

Education and accreditations :

  • College diploma in administrative techniques or any other combination of education and experience deemed relevant.

Type of experience required :

  • 1 to 2 years' experience in a customer service department in a similar position.

Special skills :

  • Fluent in French and English, both spoken and written
  • Computer skills and familiarity with the Windows and Office 365 environment
  • Excellent multi-tasking skills
  • Strong communication skills and commitment to quality customer service
  • Team-oriented
  • ERP system experience (SAP experience a plus)

What can we offer?

  • Possibility of working in hybrid mode
  • Job security
  • Reimbursement of training and development costs
  • Online store
  • Social activities and several employer-sponsored wellness initiatives
  • Employer recognition plan
  • Health budget for activities or sports equipment
  • Medical and paramedical insurance
  • Employee assistance program
  • RRSP with employer contribution
  • And much more

 

This position can be located in  Victoriaville (Qc). 

Please submit a bilingual resume

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