Operations Manager

eporting to the Senior Manager of Operations, the jobholder participates in the planning and control of the unit’s activities (financial, material, human resources and budgetary). He or she is responsible for directing operations related to the technical maintenance of a building stock of over 50 buildings, as well as the City’s electrical network (lighting, traffic lights, etc.).

General responsibilities and goals: The jobholder is responsible for performing the following main duties: • Implement and update preventive maintenance plans; • Direct and coordinate the execution of preventive, corrective, intervention and reliability maintenance programs for the sectors under his or her responsibility, as well as quality control; • Implement operational and contingency plans, including in irregular situations; • Ensure compliance with health and safety rules for employees under his or her supervision; • Recommend and implement best practices in the field; • Implement unit policies, programs and procedures; • Participate in the management of service and material supply contracts; • Ensure the effective and efficient management of the unit’s activities: • Manage a team of managerial and unionized employees; • Create and implement performance monitoring and control tools; • Optimize the use of resources (financial, material and human); • Skills development and succession planning, training needs of first-level managers and trade teams; • Monitor various systems and software related to operations, building conditions and availability; • Ensure the consistency of the unit’s service offering; • Maintain close communication with superiors and internal customers; • Ensure continuity of customer service and maintain all buildings under his or her responsibility in a safe condition; • Participate in and/or lead various internal committees – e.g. operational committee; • Lead and coordinate internal support for a variety of special projects and community events; • Perform all other related tasks. An undergraduate degree in administration, operations management, logistics or a related field; • Minimum 3 to 5 years’ experience in operations management and/or management of a multidisciplinary maintenance department; • Good knowledge of carpentry, plumbing, electricity, building mechanics and HVAC; • Knowledge of electronic building control systems would be an asset; • Knowledge of laws, standards and regulations related to the maintenance of municipal buildings and facilities (OHS, environmental, provincial and/or federal, etc.); • Technical training and certification related to the field (WHMIS, confined spaces, etc.); • Experience in personnel management in a unionized environment would be an asset; • Relevant experience in coordinating operational activities in a municipal maintenance context; • Knowledge of computer-assisted maintenance management systems (CMMS) and electronic request management would be an asset; • Ability to implement and apply operational plans in the running of these activities; • Ability to approach situations from a global organizational perspective; • Good knowledge of French and English to converse effectively, take part in various work meetings and write high-quality texts or reports in either language; • Judgment, autonomy and a strong customer service orientation; • High interest in new developments and continuous improvement; • Experience in change management; • Excellent ability to adapt to change and take a proactive approach; • Proficiency in Microsoft Office 365.

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