Gaming Manager, Table Games

3 weeks ago


Coquitlam, Canada Great Canadian Gaming Full time
Job Description:

Position Summary

Under the general direction of the Manager, Table Games or Casino Manager, this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objective s and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities
  • Provides leadership, direction and mentoring to the Table Games operations
  • Becoming an active member of the Casino Department Head meetings
  • Plans, directs and implements the Table Games operation strategic plans
  • Develops and implements Table Games policies and procedures
  • Evaluates current business models; proposes and implements approved changes
  • Provides Table Games support to casino General Managers
  • Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
  • Researches current and future trends as they relate to products and systems; makes recommendations for improvements
  • Ensuring the administrative responsibilities associated with Kronos, Leave Management, and Performance Improvement are maintained as per procedure
  • Communicating with all appropriate business units
  • Develops Table Games training programs in conjunction with the Director, Training
  • Responds to and resolves issues as escalated
  • Liaises and communicates effectively with all appropriate business units
  • Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
  • Monitoring all table games reporting, including labor costs
  • Developing strategies to ensure the retention of existing and new VIP play within the Salon Prive
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Manages other initiatives as required
Education and Qualifications
  • High School Diploma
  • Post Secondary education or suitable combination of education and experience an asset
  • Minimum 3 years of experience in gaming leadership
  • Serving it Right Certification
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office
  • Ability to successfully obtain a Gaming License
Work Environment Considerations
  • Regular office and casino environment, non-traditional work hours will be required
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