Sr. Manager, Digital Customer Programming
4 weeks ago
Sr. Manager, Digital Customer ProgrammingJoin to apply for the Sr. Manager, Digital Customer Programming role at PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.PagerDuty is seeking a Senior Manager, Customer Lifecycle Programs to join our diverse, customer-focused team As Senior Manager, Customer Lifecycle Programs, you will report to senior leadership and partner closely with Sales, Customer Success, Product, and Marketing teams as part of our Commercial customer engagement organization, where you will lead a team of Program Managers responsible for designing and executing digital lifecycle programs that drive customer acquisition, engagement, expansion, and retention across our 14,000+ Commercial customer base.Key ResponsibilitiesLead, mentor, and develop a team of Program Managers, setting objectives, conducting performance reviews, and fostering professional growth in a culture of continuous improvementDevelop and execute comprehensive customer lifecycle program strategy for the Commercial segment, ensuring alignment with broader organizational goals and cross-functional team objectivesPartner with senior leadership across Sales, Customer Success, Product, and Marketing to align program initiatives with company-wide customer journey goals and present strategic recommendationsBuild and oversee comprehensive analysis of customer engagement data, implement robust A/B testing methodologies, and drive data-driven optimization strategies across all programsEstablish and monitor KPIs for team performance and program effectiveness, translating insights into actionable improvements that deliver measurable business impactBasic Qualifications8+ years of experience in program management, marketing automation, customer success, or related field4+ years of people management experience leading program or marketing teamsProven track record of scaling customer lifecycle programs and driving measurable business impactAdvanced analytical skills with proficiency in Excel, Tableau, Gainsight, and SalesforceBachelor's degree or equivalent degree or experiencePreferred QualificationsExperience in the SaaS industry with strong understanding of SaaS business models and customer lifecycle managementSQL proficiency and experience with advanced data analysisBackground in customer success, growth marketing, or revenue operationsExperience with in-app messaging tools, customer engagement platforms, and A/B testing methodologiesPrevious experience managing teams in fast-paced, high-growth environmentsWhat We OfferCompetitive salaryComprehensive benefits packageFlexible work arrangementsCompany equityESPP (Employee Stock Purchase Program)Retirement or pension planGenerous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parentPaid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programsPagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. #J-18808-Ljbffr
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Sr. Manager, Digital Customer Programming
4 weeks ago
Toronto, Canada PagerDuty Full timeSr. Manager, Digital Customer ProgrammingJoin to apply for the Sr. Manager, Digital Customer Programming role at PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for...
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Sr. Manager, Digital Customer Programming
3 weeks ago
Toronto, Canada PagerDuty Full timeSr. Manager, Digital Customer Programming Join to apply for the Sr. Manager, Digital Customer Programming role at PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for...
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Sr. Director, Product Management
2 weeks ago
Toronto, Canada Loblaw Digital Full timeOverviewJoin to apply for the Sr. Director, Product Management role at Loblaw Digital.From our office in Downtown Toronto, Loblaw Digital has led eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.Why is this role important?Sr. Director, Product Management - PlatformThe impact...
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Sr. Director, Product Management
4 weeks ago
Toronto, Canada Loblaw Digital Full timeOverviewJoin to apply for the Sr. Director, Product Management role at Loblaw Digital.From our office in Downtown Toronto, Loblaw Digital has led eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.Why is this role important?Sr. Director, Product Management - PlatformThe impact...
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Sr. Director, Product Management
4 weeks ago
Toronto, Canada Loblaw Digital Full timeOverviewJoin to apply for the Sr. Director, Product Management role at Loblaw Digital.From our office in Downtown Toronto, Loblaw Digital has led eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.Why is this role important?Sr. Director, Product Management - PlatformThe impact...
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Sr. Director, Product Management
4 weeks ago
Toronto, Canada Loblaw Digital Full timeOverview Join to apply for the Sr. Director, Product Management role at Loblaw Digital . From our office in Downtown Toronto, Loblaw Digital has led eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. Why is this role important? Sr. Director, Product Management - Platform The...
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Sr Program Delivery Manager
5 days ago
Toronto, Canada OLG Full timeRange: 95,200.00 - 142,800.00 CAD Job Description: Sr Program Delivery Manager (Digital) GAME ON – OLG needs you We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land‑based gaming channels. Over the course of...
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Sr. Product Manager
3 days ago
Toronto, Canada Loblaw Digital Full timeJoin to apply for the Sr. Product Manager role at Loblaw Digital At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown...
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Sr. Product Manager
3 days ago
Toronto, Canada Loblaw Digital Full timeJoin to apply for the Sr. Product Manager role at Loblaw Digital At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown...
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Sr. Product Manager
3 days ago
Toronto, Canada Loblaw Digital Full timeJoin to apply for the Sr. Product Manager role at Loblaw Digital At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown...
