Customer Success Manager
2 weeks ago
Customer Success Manager (Identity & Access Management) Base pay range $70,000.00/yr - $110,000.00/yr We are building the first AI-native Access Governance Suite. AccessOwl makes it easier for IT and security teams to manage SaaS access, stay compliant, and eliminate shadow IT. Responsibilities Own post‑sale relationships as primary technical and strategic partner. Guide customers through onboarding, implementation, and adoption of AccessOwl’s platform. Translate customer needs into product configurations, integrations, and best practices. Troubleshoot and resolve technical issues collaboratively with engineering and product. Proactively monitor account health, mitigate churn risk, and identify expansion opportunities. Advocate for customers internally, providing structured product feedback that shapes the roadmap. Qualifications 2+ years in customer success, account management, IT administration, or IT helpdesk (MSP experience is a plus). Solid understanding of IT, identity, and SaaS ecosystems (Google Workspace, Okta, Microsoft Entra, SSO, SCIM, etc.). Nice to have: first‑hand experience with SOC 2 or ISO 27001 access‑control requirements. Excellent communicator, engaging confidently with CTOs, IT admins, InfoSec teams, and non‑IT stakeholders. Hands‑on problem solver who enjoys digging into customer challenges instead of just passing tickets along. Builder mindset – you like creating better processes and not shy to use automation tools like Zapier or n8n. Thrives in a startup environment with evolving processes and expects to shape, not just follow. Fit & Fit Notes You only want to do strategic check‑ins but avoid hands‑on problem solving. You expect rigid SOPs and predefined playbooks instead of building them. Prefer working behind the scenes – this is a high‑touch, customer‑facing role. You never worked in a remote environment. What we offer Remote first (US/CA) with flexible working hours. Yearly international team retreats (Madeira, Berlin, San Francisco). Opportunity to shape the customer success function at an early‑stage, profitable startup. Why us We’re building an entirely new category: AI‑native Access Governance. You’ll work closely with founders and a small, ambitious team. We’re backed by Y Combinator and already profitable with strong traction. We focus on impact, pragmatism, and building processes that actually work for customers, not busywork. Interview & Application To apply, include three sentences about what personally got you interested in talking to us (skip the generic stuff – we want to hear your real motivation). #J-18808-Ljbffr
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Customer Success Manager
7 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Panoptyc Full timeLocation: RemoteTeam: Customer SuccessAbout PanoptycAt Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada DriveHRIS Full timeJoin to apply for the Customer Success Manager role at DriveHRIS Company Description DriveHRIS leverages the latest technology, engaging content, and advisory services to help dealers optimize their connection to employees. By improving employee performance, minimizing compliance risks, and increasing productivity, DriveHRIS helps businesses achieve enhanced...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Customer Success Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LARVOL Full timeJoin to apply for the Customer Success Manager role at LARVOL LARVOL provides competitive intelligence and predictive insights for global pharma companies. We’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools. The Opportunity We're seeking a...
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Customer Success Manager
7 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world‑class training experiences to customers via webinar and in‑person events. Responsibilities Provide customer onboarding Organize and coordinate exceptional training experiences both over the web...
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Customer Success Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada IrisCX Full timeCustomer Success Manager About The Job We’re looking for an engaging and creative Customer Success Manager to help us demonstrate the value of what we’re creating to new and existing customers. If you enjoy having a diverse workload, managing enterprise accounts, and collaborating with customers and team members, this might be the role for you. What...
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Customer Success Manager
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Plooto Full timeJoin us to apply for the Customer Success Manager role at PlootoAbout PlootoPlooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive on...
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Customer Success Manager
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Forethought Full timeLaunched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from...
