Client/Customer Success Manager
2 weeks ago
Career Group: Corporate Office Careers
Job Category: Empire Media+
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Nova Scotia; celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. b>
We are looking for a Client Success Manager to join our Retail Media Network team. In this role, you will manage and nurture ongoing relationships with advertisers, including brand marketing teams, by reviewing and analyzing their performance across media campaigns. You will ensure timely and accurate reporting of campaign results and coordinate closely with cross-functional teams, including Data & Tech, Merchants, and Sourcing.
- Manage ongoing relationships with advertisers (including brand marketing teams)
- Review advertiser performance, including overall performance with Empire and across media campaigns to inform campaign objectives
- Ensure timely measurement and reporting of campaign performance is delivered to advertisers
- Coordinate closely with cross-functional teams (e.g., Data & tech, Merchants & Sourcing)
- Proactively prospect new opportunities for existing advertisers not buying media or upselling existing advertisers
- Effectively communicate value proposition to inspire advertisers to commit to annual purchases and to pursue new product offerings
- Understand advertiser objectives and assist with addressing pain points
- Develop pitches tailored to advertiser needs, including pricing structure, audience segments, and creative suggestions
- Support in design of initial media plans
- Stay informed on new product developments and updates
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