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Customer Success Team Manager

1 month ago

Mississauga, Canada BoomerangFX Full time

**Why BoomerangFX?**

**BoomerangFX is more than just a SaaS tech company **- we are North America’s fastest-growing cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical industry in segments such as dermatology, med spa, plastic surgery, women’s health, cosmetic vision, dental and hair restoration.

**BoomerangFX is also more than a workplace**—it's a vibrant community of innovators and disruptors passionate about making a difference. As one of North America’s fastest-growing companies in the private pay aesthetic medical sector, we thrive on rapid innovation, adaptability, and continuous evolution. Here, your work drives real impact in a fast-paced, entrepreneurial environment that empowers you to lead, take ownership, and shape the future of an industry. If you embrace challenges and change, you’ll fit right in.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team of executives from Silicon Valley, digital marketing, fintech and Fortune 100 technology firms. Trusted by a growing community of healthcare professionals across North America, our product is commercialized and delivers the **only cloud-based SaaS solution for private healthcare practices** that integrates practice management tools, electronic medical records, accounting, data analytics, digital advertising and lead generation in a single user-friendly solution - this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is **expanding rapidly** across North America and international markets including Mexico, Australia, and the UK with industry-leading technology that is helping to modernize the inside of private healthcare practices.

**Your Role in a Nutshell**

As the **Customer Success Team Manager**, you will play a crucial role in leading and developing our Customer Success team across North America. You will be responsible for optimizing the value our clients gain from BoomerangFX's practice management software and digital marketing services. Leading a team of Customer Success Managers (CSMs), you will work closely with clients to ensure successful adoption, satisfaction, and growth, while driving customer retention and identifying opportunities to cross-sell additional services.

**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON.**

**What you will do**:

- Lead and manage a team of Customer Success Managers, ensuring they provide top-tier support, account management, and consulting services to a portfolio of clients.
- Oversee the onboarding, training, and continuous success of customers from adoption through ongoing account management.
- Work closely with the digital marketing and product teams to create customized strategies that drive customer growth and ensure long-term satisfaction.
- Proactively identify opportunities to upsell digital marketing solutions and other services, utilizing a variety of strategies and tools provided by the company.
- Troubleshoot and resolve client concerns, reduce churn, and increase customer retention through effective communication and relationship-building.
- Foster a customer-centric culture, ensuring your team delivers innovative, empathetic solutions that address business challenges, while consistently meeting and exceeding client expectations.
- Serve as a trusted advisor to clients, sharing best practices and strategies to help them optimize the full potential of the BoomerangFX platform.

**What you offer**:

- Bachelor's degree from a recognized institution.
- 10+ years of experience in customer success or account management, preferably in a SaaS/Healthcare environment.
- Prior experience managing a team and overseeing customer success or client relationships, ideally within the healthcare or medical aesthetics sector.
- Strong communication skills, with the ability to build rapport and drive results both internally and externally.
- Ability to understand the operational workflows of private healthcare practices and translate this understanding into actionable insights.
- Enthusiastic, self-motivated, and innovative, with a strong focus on delivering value to clients and leading a team to achieve excellence.
- Proven track record in customer retention, upselling, and driving customer satisfaction.

**What is in it for you**:
At BoomerangFX, we believe in providing more than just a competitive salary and generous paid time off - we offer **a unique opportunity** to be part of a high growth, and game changing environment.
- **Entrepreneurial Mindset**: We believe in creating an environment that **encourages ownership, innovation, and collaboration**.
- **Growth-Driven**: We foster a **collaborative culture** where every t