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Strategic Account Manager
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We are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve raised $10.35M to date and are experiencing rapid growth. We are looking for a Strategic Account Manager to help elevate our customer experience.About the RoleTheStrategic Account Manager is responsible for ensuring our customers are successful and continuously seeing value from ExaCare’s solutions. You will own client relationships from the moment the sale closes, guiding customers through onboarding, adoption, and expansion. This is a client-facing role that blends elements of account management, customer success, and strategic growth, with an emphasis on delivering an exceptional customer experience and driving expansion opportunities.You will work closely with customers to guide them through initial implementation and continuously optimize their experience. Many of our customers start with pilot programs, so you will play a critical role in helping prove value and strategically land and expand adoption within their organizations.You’ll also work closely with the Strategy & Operations team and Chief of Staff to refine customer journeys, implement processes that scale, and inform product improvements based on customer feedback. It’s an ideal fit for someone who is detail-oriented, relationship-driven, adaptable, and eager to contribute to a collaborative, fast-moving team.What You’ll Bring1-2 years in account management or customer success handling enterprise customersStrong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactionsHigh attention to detail and comfortable following and iterating on detailed SOPsAbility to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processesAble to identify opportunities to drive expansion and deliver increasing value to customersComfortable working closely with cross-functional teams (Ops, Strategy, Engineering)Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.Embraces feedback and actively supports skill development among teammates.What You’ll DoOwn and nurture customer relationships from post-sale through onboarding, adoption, and expansionGuide customers through onboarding — ensure smooth technical integration and successful training on ExaCare’s platformMonitor and optimize account health — proactively track adoption, satisfaction, and usage trends; address issues before they escalateDrive land-and-expand growth — identify and pursue opportunities to expand adoption within customer organizations (moving from pilot to full org rollouts)Partner with cross-functional teams — work closely with Sales, Strategy & Operations, and Engineering to continuously improve the customer experienceGather and synthesize customer feedback to inform product enhancements and operational improvementsFollow and refine SOPs for key workflows — help us scale best-in-class customer success processesBalance short-term customer needs with long-term account strategy — ensuring retention, growth, and high customer satisfactionBenefits and PerksCompetitive salary and equity in a high-growth startupPaid time off at your discretionHybrid work out of our brand new Toronto office (Queen / Spadina)Medical, dental and vision coverageGreat start-up culture (e.g. ChatGPT premium, company off-site)High achieving team (i.e., ex-Amazon engineers, ex- Bain / ex-BCG / ex-Goldman)ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.If this sounds like you, we'd love to have a chatSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development, Customer Service, and Strategy/PlanningIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at ExaCare AI by 2xGet notified about new Strategic Account Manager jobs in Toronto, Ontario, Canada.Vice President - Global Account ManagementEnterprise Account Executive, Learning & Engagement – Talent SolutionsBilingual (French) SMB Account Director, Talent SolutionsSenior Account Manager, Business ManagementSales, Channel Account Manager, AED - Emergency Care (ON, MB, SK, AB, BC)Customer Success Mgr, Canada Strategic Account ServicesGrocery Retailer, and Pharmacy Key Account Manager (KAM)We’re unlocking community knowledge in a new way. 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