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Senior Business Analyst

2 months ago

Eastern Ontario, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Senior Business Analyst, Customer & Integration Platforms based in our Head Office in Burnaby.

Please note that this is a hybrid role based out of our Burnaby, BC office. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

The Senior Business Analyst acts as a liaison between business users and the information services division, translating critical business objectives into actionable technical solutions while mentoring junior analysts and coordinating BA activities. As a Senior Business Analyst, they ensure correct implementation and integration of technical solutions into BCAA's business processes. Additionally, they proactively identify opportunities to enhance operations, ensuring that the technical solution is implemented correctly, meets all defined requirements, and is seamlessly integrated into current or new business processes, ultimately aligning with BCAA's strategic goals.

Who you are:

  • You can develop strong business relationships with all divisions and staff levels, including Executive leadership;

  • You embrace technology and continuous improvements to business processes to achieve great results;

  • You have the initiative and drive to see the big picture to help shape BCAA’s business;

  • You articulate ideas and requirements well and can manage technical, documentation, and quality assurance;

  • You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment;

  • You work well under pressure. You can juggle multiple priorities while keeping calm and collected in a fast-paced environment;

  • You're extremely organized and take pride in the quality of your work;

  • You’re a strong people leader. You enjoy coaching and mentoring team members and helping people succeed in their careers. You create a workplace that inspires and motivates your team to do their best work.

What you’ll do:

  • Conduct stakeholder interviews and gather user requirements;

  • Communicate business objectives effectively, fostering stakeholder engagement and consensus building;

  • Align business strategy with IS standards, technology opportunities, and investigating strategic IT solutions;

  • Analyze existing systems for effectiveness and efficiency, developing improvement strategies;

  • Translate diverse business needs into recommended solutions and alternative options;

  • Develop comprehensive business requirements for system development;

  • Act as a subject matter expert for IT personnel, providing system rule clarification;

  • Generate reports with process findings and recommended improvements;

  • Review maintenance items for duplication, correction feasibility, resource impact, and timing;

  • Mentor new team members by reviewing their requirements and providing guidance;

  • Prioritize system work requests from assigned business areas based on value and alignment with corporate objectives;

  • Manage requirement status throughout the software development lifecycle to meet timing deadlines and divisional needs;

  • Prepare documentation and monitor daily progress of assigned tasks for regular meetings;

  • Collaborate with external vendors to ensure BCAA's system needs are met, and changes are delivered on time.

What you bring:

  • Bachelor’s Degree in Business Administration, Computer Science, or Management Information Systems or equivalent combination of education and experience;

  • 7+ years of experience in Business Systems Analysis or a related field;

  • Advanced proficiency with Microsoft 365 software (Excel, Word, Teams, etc) as well as the Atlassian suite (Jira, Confluence);

  • Familiarity with various system development lifecycles (e.g., waterfall model, Agile) is essential;

  • Proficient in formal software testing approaches and methodologies, with demonstrated experience in providing direction and coaching to others.

Bonus Skills

  • Experience with Business Analysis in Salesforce and Integrations;

  • Expertise in data modeling using relational databases and advanced SQL skills;

  • PMP certification;

  • IIBA (International Institute of Business Analysis) certification.

Internal Applicants: Please note that the internal posting closes on August 02, 2024 and the role is a Grade 15 position.

The salary range for this position is $103,506.96 to $129,383.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

  • Career and personal development to help you grow and reach your goals.

  • Incentives that recognize team and individual sales and performance.

  • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

  • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

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