Senior Consultant

3 months ago

Calgary, Canada Yokogawa Electric Corporation Full time
p>Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". p>

Job Purposes:

As a DaaS Senior Consultant (also referred to as Cloud Services Senior Consultant), your expertise will be critical in managing real-time data and cloud applications, with a special focus on Microsoft Azure. p>

Building and maintaining relationships with customers will be a key part of your role, with an emphasis on the technical aspects of our services. You’ll be a bridge between customers and our services, ensuring clear and effective communication.

Your responsibilities will include managing cloud platforms and infrastructure through code, implementing automation, optimizing logging and monitoring, and enhancing the confidentiality, integrity, and availability of our services. Ultimately, your objective is to deliver a smooth and efficient service experience for all our customers. Your role is pivotal in ensuring customer satisfaction and service excellence.

Propose solutions based to solve problems, improve performance, and reduce costs for the customer.
  • Identify system data, hardware, or software components required to meet customer needs.
Design the system architecture, size the systems, help Sales estimate costs, and implement the solution from Blueprint, Configuration, Testing and Training through post-implementation support.Provide On-Call support.Provide fault diagnosis, isolation and correction for complex challenges to limit, address and resolve issues promptly.During service interactions, look for opportunities to bridge internal/external customer needs to additional products/services offered by the organization.Provide a high degree of technical competency and knowledge to the project in accordance with KBC standards and best practices.Complete implementation work/tasks for the project as assigned.Collaborate with the implementation, support and project consultant team in an onshore/offshore model.Raise issues to Team Lead as appropriate to address quality/scope/schedule.Discuss and recommend technical developments to improve quality of the applications/portal software and supporting infrastructure to better meet users’ needs.Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
  • Innovation Implementation and Pipeline Management - Develop complex innovations of critical products or services, running pilots and testing through fast-paced project launches, managing project schedules, identifying risks, and communicating to project stakeholders and external partners.
  • Project Management - Manage a portfolio of projects while reporting to senior colleagues.
  • Project Planning - Produce workstream or project plans, ensuring that all activities are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.
  • Digital Strategy/Transformational Projects Execution - Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation.
  • Databases Installation - Install and test complex databases and associated products to ensure they are suitable for use and meet customer requirements.
  • Analysis of "As Is" and "To Be" - Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
  • Work Scheduling and Allocation - Develop short- or medium-term work schedules in order to achieve planned commitments. Maintain project hours and resources as needed.
  • Operational Compliance - Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
  • Digital Vision and Strategy - Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.
  • Digital Talent Development - Develop and design content for training and development programs in digital to fill gaps in established programs; contribute customized training and development programs in digital as requested.
  • Performance Management - Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
  • Organizational Capability Building - Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

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