Application Support Specialist

3 weeks ago

Toronto, Ontario, Canada Insight Global Full time

Insight Global is looking for an eager and organized individual to join a leading bank in Canada as a Critical Application Support Specialist for a 12-month contract with the possibility of extension or conversion to a permanent role. This role requires the incumbent to be in office downtown Toronto 2 days a week, and the hours are Monday-Friday 8am-5pm.

The Critical Application Support Specialist is responsible for logical and physical access provisioning and user administration functions for the business unit. This role provides support, guidance, and advice for all supported applications. Provides a variety of general support services and tasks to support the business group. Collaborates with internal and external stakeholders to facilitate the delivery of business objectives in accordance with applicable policies, processes, and controls.

Role Responsibilities Include (but are not limited to):


• Responsible for access provisioning and administration functions for critical applications, including documentation, password reset,s and unlocks


• Provision equipment as well as systems access for AML Group


• Liaise with internal stakeholders from various lines of business to ensure their requests are completed and the appropriate action is taken


• On a rotating basis cover the team mailbox, and ensure the appropriate parties are looped in, and any necessary action is taken.

Must Haves

  • 2 to 4 years experience required in a similar role
  • Verbal and written communication skills
  • Demonstrate the ability to multi-task efficiently and respond to requests in a prompt manner.,
  • Must be able to manage deliverables, prioritize tasks and demonstrate quality documentation and consistent execution
  • Ability to work independently and collaboratively and manage one's time
  • Ability to keep information organized and confidential

Nice to Have Skills and Experience:

  • Previous experience with SharePoint/Power Apps Tools

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