Quality Assurance Manager

4 weeks ago

Quebec, Canada La Maison Simons Full time

Join to apply for the Quality Assurance Manager role at La Maison Simons. This is a one‑year fixed‑term position based at our head office in the heart of Old Quebec. The Quality Assurance Manager ensures that the exclusive collections meet Simons’ highest standards of quality and comply with all requirements to ensure customer satisfaction. With both strategic and operational leadership, this role plays a key part in the continuous elevation of quality standards across the company. Key Responsibilities Define, update, and deploy quality standards, manuals, and testing protocols to internal teams and suppliers. Monitor quality KPIs, propose corrective actions, and ensure their effective implementation. Lead continuous improvement initiatives in quality processes based on customer feedback and industry best practices. Oversee product inspections, supplier audits, and product risk assessments. Ensure regulatory compliance (safety, labeling, performance) and coordinate corrective measures when needed. Analyze customer returns and product‑related issues to implement sustainable solutions with cross‑functional teams. Collaborate with suppliers to assess their quality performance and promote alignment with Simons’ standards. Collaborate with members of the compliance team to ensure compliance with laws and regulations regarding chemical products, social and environmental compliance, and contribute to updating internal policies (code of conduct, material policy, etc.). Desired Profile University degree in sustainability, supply chain management, business administration, or a related field, or equivalent experience. Minimum of 6 years’ experience in quality assurance or sourcing, preferably in fashion or home product sectors. Fluency in both French and English, spoken and written, to collaborate effectively with all stakeholders. Strong organizational skills, attention to detail, and ability to manage multiple deadlines. Ability to work collaboratively and proactively in a fast‑paced environment. Proficiency with Microsoft Office Suite. Willingness to travel internationally as needed. Benefits Available Group insurance plan. Up to 40% off Simons purchases. Job Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Quality Assurance Industry: Retail #J-18808-Ljbffr

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