Customer Success Manager
3 weeks ago
At Local Logic, our mission is to help make sustainable, equitable, and prosperous cities through the power of data.
We started our journey at McGill University’s urban planning department, where we came to see that cities were being developed in all kinds of unsustainable ways. Why were new business parks being built far from mass transit, when doing so would make traffic congestion skyrocket? Why was social housing being built in places that would exacerbate social problems rather than improve them?
Today, Local Logic makes AI-powered software that optimizes real-estate projects for maximum affordability and minimal environmental impact, all the while generating healthy returns for the developers. This software is powered by the billions of insights we’ve generated over the years that describe all aspects of cities -- from the distance to the nearest bus stop, to the quietness on a street, to the most recent trends in the housing market.
To date, we’ve helped millions of people find their next home by partnering with the top real estate brands in the US & Canada. In the summer of 2023, we secured a Series B funding round to grow our team, enhance our products, and, ultimately, help build the cities of tomorrow.
Your mission
As Local Logic’s Customer Success Manager, you’ll wear multiple hats, taking charge of account management, support, customer experience, growth, and participating in technical sales. You’ll build deep, lasting relationships with our clients, acting as both a trusted advisor and a technical problem-solver. Your role goes beyond traditional customer success—by building or tapping into your consultative sales expertise, you’ll identify new ways our products can meet evolving customer needs, positioning Local Logic’s solutions effectively to support their goals and guiding them through technical elements of the purchasing journey.
As our Customer Success Manager, you’ll play a pivotal role in defining what customer success looks like at Local Logic, shaping not only the customer experience but also the future of technical sales within our team. p>
You believe in our mission and want to help us achieve it. b>
At Local Logic, you have an amazing opportunity to be an early team member of an expanding Series B backed startup. We are focused on understanding the world and its cities to predict the future and make the real estate market more transparent.
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