Advanced Technical Support Engineer

3 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Ciena Full time

Employer Industry: Technology - High-Speed Connectivity Why consider this job opportunity Salary up to $131,500 Opportunity for career advancement and growth within the organization Comprehensive benefits package including medical, dental, and vision plans Participation in 401(K) with company matching and Employee Stock Purchase Program Supportive and collaborative work environment with a flexible work culture Chance to influence the future of network orchestration and inventory management What to Expect (Job Responsibilities) Serve as the primary contact for customer cases and issues, ensuring prompt and effective resolution Analyze, troubleshoot, and resolve deployment challenges while providing feedback for continuous improvement Collaborate with engineering teams to address technical issues and deliver solutions to customers Develop workarounds to enhance functionality and reduce customer dissatisfaction Provide insights to product management and R&D teams to drive future product enhancements What is Required (Qualifications) Bachelor’s degree in a related field with 5+ years of experience, or Master’s degree with 3+ years Strong analytical and problem‑solving skills in customer‑facing roles Expertise in debugging, monitoring, and troubleshooting with the ability to analyze information efficiently Proficiency in automation tools to streamline data collection and minimize downtime Exceptional written and oral communication skills for deep technical analysis and product discussions How to Stand Out (Preferred Qualifications) Advanced Linux skills with scripting expertise Network troubleshooting experience and familiarity with OSS/BSS/Network Management systems Programming knowledge in Java, Python, and Shell scripting Experience with cloud environments (AWS, Azure, GCP, OpenShift) and CI/CD pipelines (Jenkins, GitHub) Familiarity with open‑source technologies such as Logstash, Kibana, and Elasticsearch #Technology #HighSpeedConnectivity #CareerOpportunity #CompetitivePay #BenefitsPackage We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr

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