Configuration Management Technical Lead

2 months ago

Montreal, Canada UN News Full time
p>The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property.The Bureau of Administration and Services (ADB) plays a lead role in the effective and efficient administrative management of the Organization by ensuring the provision of high-quality physical and human resources, by applying the highest standards of work ethics and conduct, as well as by using results based management skills and tools to support the Organization in implementing its Strategic Objectives to serve all stakeholders of the world aviation community.The Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Deputy Director, IMS (CIO-DD/IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing common ICT standards throughout the Organization.The Digital Transformation (DT) Unit will implement several projects as part of the digital transformation in ICAO. Digital Transformation reports to the Chief Information Officer (CIO) and Deputy Director ADB, Information Management Services (DD/ADB/IMS).Digital Transformation encompasses all aspects of the Organization’s work, activities, and operations. It will also enable the Organization to keep abreast of technological development, adopt emerging technologies and act as a catalyst for its stakeholder communities to understand and follow its path. The Customer Relationship Management (CRM) project, which is one of the noteworthy initiatives for digital transformation, aims to upgrade/modernize the IT tools that support various business processes such as Event Management, Sales, Marketing, Customer Services, Communications, and customized applications for bureaus.Then incumbent will report to the CRM digital transformation project manager.Serves as Technical Lead of the CRM Digital Transformation Project achieving results such as: Assist in evaluating and assessing the compatibility and technical feasibility of the implemented solution.Provide technical insights and suggest necessary modifications and enhancements to the solution.Support the analysis of functional requirements for the CRM digital transformation project.Help develop technical requirements for the CRM development team.Contribute to technical documentation, including reference data and solution mapping.Participate in project decision-making by providing updates and recommendations on technical requirements in relation to business needs.Assist in documenting project technical details as required.Supports the development of comprehensive end-to-end detailed solutions with overall accountability for the technical design and delivery of the System Design Specification (SDS), achieving results such as: Help deploy and manage secure IT applications in accordance with IT policy.Assist in producing quality functional, technical, and user interface designs.Coordinate system configuration with external providers under guidance.Supports the Management of Solution Delivery and Implementation, achieving results such as: Review technical deliverables for quality throughout the detailed design and development phases, identifying gaps or redesigning as needed.Help deliver effective and efficient solutions by meeting milestones and ensuring project deliverables are on time, within budget, and adhere to corporate quality and security standards.Assist in coordinating code reviews to address quality, standards compliance, reusability, and ease of maintenance.Follow technology delivery practices and standards, project management disciplines, business technology architecture, and risk and production capacity requirements.Work with stakeholders to identify integration requirements and utilize available APIs to ensure data flow between systems.Supports Project Management activities, achieving results such as: Collaborate with stakeholders on project estimates.Help define metrics and performance goals with technology partners and peers.Supports IT architecture and sustainability requirements, achieving results such as: Provide technical support to promptly resolve or escalate incidents/outages.An advanced-level university degree (Master’s degree or academic equivalent) in information technology, or a related field, is required. A first-level university degree, in combination with two (2) additional years of experience in information technology, may be accepted in lieu of the advanced university degree.CRM development training or certificate, is required.

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