Current jobs related to Sr Manager, Customer Experience - Richmond Hill - STAPLES Canada
-
Sr. Director, Customer Success
4 weeks ago
Richmond Hill, Canada WellnessLiving Systems Inc. Full timeSr. Director, Customer Success at WellnessLiving Sr. Director, Customer SuccessSalary: Based on experience + Benefits + VacationLocation: Toronto, ON (Hybrid / Remote Options Available)Length: Full-Time, PermanentReporting Manager: Chief of Technology and Operations (CTO/COO) About Us: At WellnessLiving, we empower thousands of health and wellness business...
-
Sr. Director, Customer Success
4 weeks ago
Richmond Hill, Canada WellnessLiving Systems Inc. Full timeSr. Director, Customer Success at WellnessLiving Sr. Director, Customer Success Salary : Based on experience + Benefits + VacationLocation : Toronto, ON (Hybrid / Remote Options Available)Length : Full-Time, PermanentReporting Manager : Chief of Technology and Operations (CTO/COO) About Us: At WellnessLiving, we empower thousands of health and wellness...
-
Sr. Director, Customer Success
4 weeks ago
Richmond Hill, Canada WellnessLiving Systems Inc. Full timeSr. Director, Customer Success at WellnessLiving Sr. Director, Customer SuccessSalary: Based on experience + Benefits + VacationLocation: Toronto, ON (Hybrid / Remote Options Available)Length: Full-Time, PermanentReporting Manager: Chief of Technology and Operations (CTO/COO) About Us: At WellnessLiving, we empower thousands of health and wellness business...
-
Sr. Director, Customer Success
4 weeks ago
Richmond Hill, Canada WellnessLiving Systems Inc. Full timeSr. Director, Customer Success at WellnessLiving Sr. Director, Customer Success Salary: Based on experience + Benefits + Vacation Location: Toronto, ON (Hybrid / Remote Options Available) Length: Full-Time, Permanent Reporting Manager: Chief of Technology and Operations (CTO/COO) About Us: At WellnessLiving, we empower thousands of health and wellness...
-
Sr. Director, Customer Success
2 weeks ago
Richmond Hill, Ontario, Canada WellnessLiving Full time $120,000 - $180,000 per yearSr. Director, Customer SuccessSalary: Based on experience + Benefits + VacationLocation: Toronto, ON (Hybrid / Remote Options Available)Length: Full-Time, PermanentReporting Manager: Chief of Technology and Operations (CTO/COO)About Us: At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into...
-
Sr. Manager, Software Engineering
6 days ago
Richmond Hill, Canada OpenText Full timeSr. Manager, Software Engineering (Cloud) OpenText is seeking a Sr. Manager, Software Engineering (Cloud) based in Richmond Hill, Canada. The OCP Platform team is looking for an experienced and visionary leader to drive the development and delivery of cloud-native Information Management Services and SaaS applications, in partnership with Product Management,...
-
Sr. Manager, Software Engineering
1 week ago
Richmond Hill, Canada OpenText Full timeSr. Manager, Software Engineering (Cloud) OpenText is seeking a Sr. Manager, Software Engineering (Cloud) based in Richmond Hill, Canada. The OCP Platform team is looking for an experienced and visionary leader to drive the development and delivery of cloud-native Information Management Services and SaaS applications, in partnership with Product Management,...
-
Manager, Customer Experience
2 weeks ago
Richmond Hill, Canada Global Industrial Full time**Global Industrial**: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...
-
Sr. Product Marketing Manager
4 weeks ago
Richmond Hill, Canada OpenText Full timeJoin to apply for the Sr. Product Marketing Manager role at OpenTextOpenText - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies...
-
Sr. Product Marketing Manager
4 weeks ago
Richmond Hill, Canada OpenText Full timeJoin to apply for the Sr. Product Marketing Manager role at OpenTextOpenText - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies...
Sr Manager, Customer Experience
4 weeks ago
Job DescriptionSome of what you will do: The Sr Manager of Customer Experience/Sales enablement partners with the organization to inspire teams to work smarter, learn more and grow every day. This position is responsible for the execution and ongoing continuous improvement of all programs and initiatives designed to improve the customer experience, improve sales, and bring new products and services to market. Collaborates with key internal stakeholders on the development, implementation and communication of current retail recognition programs, contests and awards, bonus programs, operational reporting, and special projects. Is responsible for customer experience measurement and continuous improvement efforts in partnership with all Staples Canada Business units including, Retail, Services, Staples Professional, Solutionshop and Digital. In this role you will be responsible for operating our Coworking and Spotlight initiatives and bring new services to market while creating a best in class Staples kids in store activation program. You will also provide insights and recommendations to improve existing business initiatives to accelerate growth. Collaborating closely with affiliate partners and internal stakeholders to improve service offering while capable of driving profitable growth and create a superior member/customer experience. Manages all operational aspects of the Annual Management Conference, Retail Symposiums, and other national events. Responsible for providing guidance, support, coaching and mentoring to the Customer Experience Manager. National Co-working manager, Spotlight program manager and Studio leadersSpecifically, You WillManages all operational aspects of the Annual Management conference and Symposiums, including format, theme, breakout sessions, Operations General Session Content, Scheduling, and feedback.Manages all aspects of the operations awards for the retail stores at the annual Management Conference including the sourcing of all awards and the development/production of the Retail Excellence awards show.Responsible for the high-level management and execution of the Customer Satisfaction Program for Staples Canada. Work with internal teams and external vendors to determine and recommend the direction of the program on an annual basis. Responsible for providing input on the development and evolution of the program, including goal setting at the store, region, and district level.Organize and execute community building strategy to attract new members, support existing member retention and satisfaction.Manage the operations of multiple locations and its team members by driving operational processes across all locations with an eye on consistently improving standards and experience.Some of what you needBachelor’s degree is preferred, or equivalent work-related experience is requiredPrevious Staples management experience is preferred or 3 – 4 years’ experience in a communications position within a large, multi-unit retail company is required.5-7 years of progressive Operations Management experience is required.Excellent Communication (verbal and written) skills are requiredDemonstrated Project Management Skills requiredStrong PC skills coupled with experience in Microsoft products are required.Strong web design and database development experience are required.Some of what you will getAssociate discountHealth and Dental benefitsRRSP/DPSPPerformance bonusesLearning & Development programsAnd more...About UsStaples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.About the TeamAbout the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.LocationsJob Identification 52584Job Category Retail Operations & ServicesLocations 6 Staples Ave, Richmond Hill, ON, L4B 4W3, CA #J-18808-Ljbffr
