Bilingual Customer Service Representative
1 week ago
GlentelInc. a billion-dollar+ organization, supported by Bell and Rogers. Glentel partners with globally recognized brands like Costco, Apple, Samsung, and Google. Known for its brands WIRELESSWAVE, tbooth wireless, Costco's WIRELESS etc. & TheMobile Shop; Glentel delivers unparalleled performance in the retail industry. Proudly recognized as the 2022 and 2024 Best Place to Work by HR DirectorMagazine, Glentel offers a dynamic environment where you can grow your career with an award-winning organization. Customer Service Representative (CSR), is the first point of contact in connecting GLENTEL with customers by responding to their inquiries and concerns and identifying keystakeholders to engage in the resolution/conclusion. The CSR serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; and reporting. Why work for us? Base Pay: $50,000 - $55,000 Remote Work Model Discounts on the newest wireless technology and plans Generous bonus plan Excellent extended health benefits RRSP company match program Key Resposibilities: Provide timely “world class” service to customers by phone using active listening to clarify information requested and researching to provide required information Engage with GLENTEL customers by receiving inbound calls and placing outbound calls Respond to emails and other forms of communication from customers and other key stakeholders such as Facebook, Twitter, Google reviews etc. Resolve issues by identifying root causes; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems Promote additional services and recognize opportunities to direct customers to retail stores to connect with our frontline staff Manage customer relationship management (CRM) software by maintaining customer information including documented file notes of customer interactions Log solutions to frequent issues and questions in CRM to optimize response rate for customers Other duties as assigned or required #J-18808-Ljbffr
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Bilingual Customer Service Representative
1 week ago
Ontario, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
7 days ago
Mississauga, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
Mississauga, Ontario, Canada Bilingual Source Full time $45,000 - $65,000 per yearBilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
Mississauga, On, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
6 days ago
Mississauga, ON, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
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Bilingual Customer Service Representative
1 week ago
Mississauga, ON, Canada Bilingual Source Full timeBilingual Customer Services Representative (French required) Introduction Are you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...
