Information Technology Application Specialist

Our client holds a distinguished position as a leading healthcare provider, playing an indispensable role in the healthcare sector of Ontario and are looking to hire an IT Application Specialist. Their extensive reach, spread across a broad network of accredited locations, enables them to provide a wide range of crucial healthcare services to patients across the province. In addition, the organization exhibits a firm commitment to the welfare of its staff, implementing a variety of employee support programs and incentives. The organization has earned Accreditation for its outstanding patient care standards, has been recognized among Canada’s Best Managed Companies, certified as a Great Place to Work due to its friendly work environment, received the Consumer Choice Award for diagnostic imaging clinics, acknowledged among Canada’s Top Growing Companies, and has been honored as one of the Best Places to Work in HealthCare. Employment Status Full Time - Permanent Key Responsibilities Application Support & Maintenance Provide frontline support for clinical applications (e.g., EMR/EHR, RIS/PACS, Velox, Ocean, etc.). Integrating new Diagnostic equipment into existing data center environments. Applying operating system updates, patches, and configuration changes. Troubleshoot issues, escalate as required, and ensure timely resolution. Monitor system performance and proactively address potential problems. Implementation & Optimization Support deployment of new clinical systems, modules, and upgrades. Participate in testing, validation, and go-live support. Collaborate with clinical teams to customize applications to meet workflow needs. Supports projects and ongoing applications for information and imaging technologies within a specified region. Training & User Support Develop and deliver training materials, user guides, and workshops for clinical staff. Provide ongoing support and refresher training to ensure optimal use of systems. Act as a subject matter expert for application functionality and workflow best practices. Stakeholder Collaboration Work closely with physicians, nurses, technicians, and administrative staff to understand clinical workflows and requirements. Partner with IT teams, vendors, and project managers to deliver solutions aligned with organizational goals. Facilitate communication between clinical and technical teams. Compliance & Quality Ensure clinical applications comply with privacy and security regulations (e.g., PHIPA, HIPAA). Maintain documentation for system configurations, policies, and training. Develops and implements policies and procedures, in cooperation with IT. Develop training manuals, provide new employee training and on‑going training to physicians, clinicians, RNs, techs. Support quality improvement initiatives by analyzing application usage and identifying opportunities for efficiency. Qualifications & Requirements Education & Certification Bachelor’s degree in Health Informatics, Medical Technology, IT, or a related field (or equivalent experience). Experience with EMRs, RIS, PACS (e.g., Epic, Cerner, Accuro, Velox) is an asset. Experience 2–5 years of experience supporting or implementing clinical applications in a healthcare environment. Strong understanding of clinical workflows, EMR/EHR systems, and healthcare IT standards. Experience in user training, project participation, and system optimization. Strong problem‑solving and analytical skills. Excellent communication and interpersonal skills to interact with clinical and technical teams. Ability to manage multiple priorities and work independently or collaboratively. Knowledge of healthcare data privacy and security regulations. Others Provides after hours support over phone and computer dial‑in. Travels extensively within regional areas in Toronto and nearby. Please note: This is not a remote position. The role follows a hybrid work model, requiring regular in‑office presence. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr