Operations Manager- RN/RPN- Temporary 18 month contract

Who We AreCarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AIOverviewWe are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.We have an opening available for a dynamic leader to join our team in the position of Operations Manager, Peterborough, ON.This position can be based in our Peterborough, ON office and may include travel throughout the Central East region.What We OfferCompetitive salary based on experienceFlexibility to work from home a portion of the timeSupportive and positive leadership supportRobust Employee Assistance Program (EAP) for you and your family membersHealth & dental benefits, plus retail discounts and recognition rewardsOpportunities to volunteer in countries with limited access to healthcare servicesWhat The Role InvolvesBuilding and coaching your team:Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams.Assisting Management with recruitment efforts.Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.Supporting with managing front line staff performance issues, coaching and development.Developing consistent workflow routines to support patient service satisfaction.Monitoring quality and compliance:Reviewing service audits and administrative procedures in order to make improvement recommendations.Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).Supporting Health and safety:Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.Assisting Managers in facilitating modified work opportunities.In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.Representing your branch:Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.What You BringRegistered Nurse (RN) or Registered Practical Nurse (RPN) degree or diplomaCurrent College of Nurses of Ontario (CNO) registration in good standing3-6 years of previous leadership experience and a proven track record of coaching and supporting teamsA strong desire and commitment to making a difference in the lives of our patientsExceptional interpersonal skills and people management skillsExcellent communication skills including verbal and written skillsProven computer skills, including e-mail, MS Word and Outlook, work scheduling systemsExcellent analytical and problem-solving skillsCase management skills are an assetA strong desire and commitment to making a difference in the lives of our patientsExceptional interpersonal skillsA valid G or G2 Driver’s license and reliable personal vehicle, which you are insured.Excellent English verbal and written communication skillsCurrent immunization recordTo protect our patients, we require a current vulnerable sector check and a clear background checkCarePartners In Your CommunityIn addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.AccessibilityCarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process. #J-18808-Ljbffr