Disability Specialist: Skills Development

Disability Specialist - Skills Development & Technical Trainer - (18-month Secondment) Group Life & Disability location_on Waterloo, ON With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employeesfeel valued forthe work they do, supportedasthe people they are, andincluded in thevery fabric of the organization: they bringtheirbestto work every day. And that's why we mean itwhen wesay we put our people at the centreofeverything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Job Description What You’ll Do: Accesses and establishes ongoing training plans for roles within the Group Life & Disability Claims (GL&DC) department. Is proactive and responsive to changes impacting the GL&DC department initiated by internal or external factors and developing applicable training to meet those needs. Has a thorough understanding of the technical application of job-specific functions and tasks of roles within the GL&DC department. Works collaboratively with managers and employees related to the development of individual performance plans and departmental training. This may include adjudication, benefit calculations, ongoing case management, rehabilitation involvement and technical application skills. Consideration will be made to understanding and identify learning requirements, designing individual development or departmental training, and coaching and mentoring to improve performance. Acts as a resource for staff referrals on complex claims and rehab situations, calculations, contractual interpretation, technical training and assigned projects. Applies adult learning principles in training, coaching and mentoring of new staff and existing staff within the GL&DC department including technical application and customer service expectations. Evaluates quality assurance results and appeals feedback to identify individual and group coaching and training opportunities to promote staff development, process improvements related to productivity saving and service excellence. Provides input and direction to Quality Assurance Auditors to ensure that quality assurance reviews accurately assess the application and compliance of current and new best practices. This will help to assess training effectiveness and future training and development as required. Maintains and updates GL&DC on-line process resources, including historical references as required. Seeks regular feedback from managers and trainees related to ways training could be improved or enhanced to meet staff needs and business requirements. Participates in and/or supports various OTIP and department initiatives and project working groups. Works collaboratively with other departments within OTIP to improve processes and remove barriers for GL&DC staff to complete their work objectives (i.e. ITS, Benefits Services, Underwriting etc.). Performs other duties within competence, as assigned Qualifications Let’s Talk About You: This is the unique blend of skills and experience we would love to see in an ideal candidate: A college or university degree in a related subject. A minimum of three to five years’ experience in long term disability adjudication in the insurance field. A minimum of two years’ training experience would be preferred. Strong knowledge of insurance principles and practices, industry standards, legal and contractual obligations, and claims investigation and assessment procedures. Knowledge of insurance contracts, underwriting agreements, practices and long term disability products, benefit calculations and customer service. Working knowledge of early intervention, functional and vocational rehabilitation would be considered an asset. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. Superior time management and organizational skills to manage competing priorities, including project management skills. Knowledge of intermediate Microsoft Office Suite applications. The ability to communicate in French would be considered an asset. We also consider your potential. Additional Information Some of the Perks We Offer: We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here: Rewarding salary and bonuses that truly value your dedication Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario) Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement Let’s work together If you are interested in this opportunity, pleaseapply online. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr