Commercial Operations Analyst

About the Role Grade Level (for internal use): 09 The primary function of this role is to support our Dealer Relations ("DR")/Customer Success team with data, insights, planning and coordination. Our DR team is responsible for the day-to-day dealer partner relationship management, revenue growth, and championing the adoption and ongoing use of our product in their dealerships. You will be responsible for reporting, performing analyses, implementing process optimizations, and supporting adoption of best practices in the DR team. Lead the creation and delivery of regular reporting to executive leadership providing analytical insights into core KPI metric trends and impact to the commercial organization. Create and own robust reports & dashboards that measure and track company KPIs and DR metrics, such as retention and integration. Own key weekly, monthly, quarterly operational processes, such as forecasting (Retention rate, upsell, cancels, rescissions, etc), promotional program performance, etc. Facilitate adoption of existing account upsell programs in coordination with Enablement team. Refine existing processes for DR Operations and related functions to roll out and deliver them with the necessary Salesforce infrastructure and documentation. Support DR management team on modelling structural changes that deliver scalability in DR org, using customer segmentation and DR process improvement initiatives. Generate actionable insights that drive product adoption and maximize customer value, ensuring strong renewals and accelerating wallet and market share growth. Identify data inconsistencies and develop/implement processes to enforce process/data consistency across our sales tools. Find ways to improve data input quality and assist with the maintenance of data accuracy within Salesforce for our portfolio of accounts. Design and implement processes that provide clear visibility and meaningful insights into pipeline trends resulting in workflow optimization. Identify expansion revenue streams and facilitate regional team plans to achieve expansion targets. Identify process automation and improvement opportunities across systems and tools and work with cross-functional teams to drive these initiatives, such as Sales, Marketing, Product, and Finance. Promote customer success principles and best practices within DR support teams. Ensure business processes are well-communicated, timely and compliant, and any gaps are identified. Who you are 3+ years of professional work experience in commercial or operations roles Strong analytical, problem-solving, planning, and project management skills Strong organization skills and delivery of assignments in a timely manner Strong interpersonal, communications, negotiation, writing, speaking, listening and storytelling skills Proficient Microsoft Office Suite user, especially in Excel and PowerPoint Familiarity with Power Query & SQL Ability to work cross-functionally and independently Succeeds in a dynamic environment with rapidly changing priorities Preferred Qualifications Experience in customer success or other client facing role a huge plus with the ability to understand the strategic direction and goals of the Commercial team and support appropriate processes to facilitate achievement of business objectives Strong project management skills, ability to multi-task and prioritize with clear deliverables across multiple customers in tight timelines Experience analyzing data in CRM systems, preferably Salesforce Ability to precisely describe business problems and process/data gaps. Experience with visualization tools: PowerBI/Tableau/Salesforce Dashboards/other Expected Hours of Work This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required. Location London, ON, Canada; Travel to NYC Office and/or other locations for business meetings as requested. About automotiveMastermind Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. Who we are We’re an organization in hyper‑growth mode with a fast‑paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best‑in‑class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre‑employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf #J-18808-Ljbffr