Research Systems Dev-Ops Analyst
2 weeks ago
Reporting to the Manager and Architect, ARC Infrastructure, the Research Systems Dev-Ops Analyst works as part of a team to design, build, and ensure the operational effectiveness of the university’s research servers and storage. Members of this team maintain systems critical to many research groups on-campus and beyond, including web servers and database servers, and large, high-performance research computing systems (HPC), cloud infrastructure and container orchestration used by researchers both at UVic, from institutions across the country, and with international collaborations. These systems are required to be in operation 24 hours per day, 365 days of the year and decisions regarding these systems can impact UVic’s obligations to other parties beyond the institution.
Objectives
Functions include determination/resolution of client and systems generated technical issues, the installation, configuration, and maintenance of hardware and software, problem determination/resolution, resource allocation, performance and security monitoring, and usage reporting.
Each position has specialized areas of expertise in multiple domains storage technologies such as Ceph, dCache, GPFS, Lustre and IBM Spectrum Protect (TSM); deployment technologies like, xCAT, Cobbler, Ansible, Puppet, and
Terraform; and compute/virtualization technologies such as Kubernetes, OpenStack; HPC Schedulers such as SLURM, HTCondor, Moab; and Systems Monitoring. The specific technologies that are leveraged in this role will change over time and this position will contribute information and experience to help guide the decision on how future technologies are selected and deployed.
This position requires the applicant to use problem solving skills to analyze and correct software and hardware problems and to automate administrative tasks. The incumbent also must possess effective communications skills in order to provide technical assistance and advice to peers and the user community, as well as inform user areas on the impact and implications of system failures, maintenance, and cyber security incidents.
This position will often serve as the first responder to system level issues, and will be required to use judgment and experience to decide whether an issue is within their capability to resolve, or requires escalation to more senior staff on the team. When senior staff produce documentation/procedures to make a given type of issue resolvable by others, this role will be involved in reviewing and testing to ensure that the documentation/procedures are complete and provide the necessary resolution.
This position will occasionally require work outside standard hours on a scheduled or emergency basis. There may be occasions when travel out of town/country for training/conferences is required.
This position requires a Bachelor’s Degree in Computer Science or other relevant discipline plus a broad exposure to systems analysis and web technologies and at least three years of experience.
An equivalent combination of education and experience may be considered.
This position requires system administration experience with Linux and a strong ability to learn.
Specialized Qualifications
- Experience with Red Hat Enterprise Linux and/or derivatives (eg AlmaLinux, Rocky Linux, etc).
- Proficiency with scripting and revision control (e.g. Bash, PERL and Python, Git or Subversion).
- Experience with web based applications and REST APIs.
- Experience with databases (MySQL, MariaDB, Postgres, etc).
- Experience with cloud computing environments.
- Experience with Ansible and Terraform will be considered an asset.
- High degree of attention to detail and the ability to understand complex technical concepts.
- Maintaining broad and in-depth technical knowledge of all aspects of servers and server operating systems.
- Strong problem solving abilities; must be able to effectively identify and resolve unusual and complex technical problems.
- Ability to effectively manage multiple tasks and priorities and work under pressure to meet time-sensitive and mission critical deadlines in a complex environment.
- Ability to take initiative and work with limited direction.
- Ability to work collaboratively.
- Ability to successfully contribute to complex projects.
- Excellent written and oral communications skills.
- Strong interpersonal skills.
- Experience in an academic/research environment.
- Experience with High Performance Computing (HPC) environments.
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