Manager - Digital & IT Operations

Partners Community Health – Manager, Digital and IT Operations Partners Community Health (PCH) is a not‑for‑profit organization that provides long‑term care and community services across Mississauga and West Toronto. PCH operates two high‑quality LTC homes and a community hub with a combined 632 beds. We are committed to innovative, accessible care and to building partnerships that put people first. Position Summary We are seeking an experienced Manager, Digital and IT Operations to lead end‑to‑end IT and digital services. The role is responsible for planning, delivery, and continuous improvement of IT operations while ensuring high‑quality, secure, and user‑friendly IT services. Key Responsibilities Develop and maintain an IT infrastructure roadmap aligned with PCH’s strategic goals. Collaborate with departments to understand needs and provide tailored IT solutions. Oversee daily IT operations, managing networks, cloud services, and end‑user devices. Provide hands‑on technical support for critical incidents and complex troubleshooting. Design and refine IT services, processes, and change management strategies. Analyze departmental needs, identify risks, and propose data‑driven improvements. Ensure the security and integrity of IT systems, applying updates and upgrades. Track IT service performance metrics, prepare leadership reports, and drive improvement actions. Support application support for clinical, HRIS, and financial systems. Serve as the escalation point for critical incidents and coordinate timely resolutions. Manage the IT operations budget and implement cost‑control measures. Lead implementation of new digital tools and applications across departments. Oversee IT asset management, procurement, and inventory, ensuring compliance with contracts. Manage vendor and service provider relationships to maximize value and performance. Conduct cost‑benefit analyses to optimize vendor performance and cost‑effectiveness. Lead IT projects (upgrades, migrations, rollouts) to ensure successful completion. Develop and enforce cybersecurity policies, procedures, and incident response plans. Standardize IT processes to ensure compliance with regulatory frameworks. Deliver cybersecurity training and awareness programs across the organization. Foster a culture of accountability, collaboration, security, and continuous improvement. Lead a team of IT professionals, aligning efforts with organizational priorities. Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). 10+ years of IT experience, including leadership roles overseeing teams and budgets. Proven record of leading digital transformation and IT modernization initiatives. Strong expertise in IT infrastructure, cybersecurity, cloud services, and enterprise systems. Excellent communication, interpersonal, and stakeholder engagement skills. Strong financial acumen and experience managing IT budgets and vendor contracts. Strategic thinker with the ability to make data‑driven decisions. Highly organized, adaptable, and capable of managing multiple priorities under pressure. Equal Opportunity Employer PCH is an equal opportunity employer. We are committed to equity, diversity, inclusion, and anti‑racism. We welcome applicants of all backgrounds, experiences, and perspectives. If you are a person with a disability and require assistance during the application process, please let us know. All accommodations will be provided in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Application Information Applicants must be eligible to work in Canada. Only those selected for an interview will be contacted. For more information, visit Partners Community Health or Wellbrook Place. #J-18808-Ljbffr