Customer Success Specialist, Fiix Software

4 weeks ago


Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Rockwell Automation Full time

Overview Employer Industry: Technology and Automation What to Expect (Job Responsibilities) Manage and grow relationships with SMB customers as their primary point of contact Execute the customer success framework to deliver predictable outcomes for customers Retain and grow licensing, upgrades, and site opportunities within your portfolio Identify customer needs and collaborate with various teams to ensure value delivery Engage with a high volume of diverse customers primarily through tech touch What is Required (Qualifications) Bachelor's Degree or equivalent years of relevant work experience Legal authorization to work in Canada; no sponsorship for employment visas will be provided Strong organizational, prioritization, and time management skills Exceptional verbal, written, and presentation skills Resourceful with strong problem-solving abilities How to Stand Out (Preferred Qualifications) 2+ years of experience in Technical Support, Helpdesk, Business Development, or Customer Success, preferably in a SaaS environment Familiarity with SaaS metrics such as ARR, NRR, NPS, and Churn Experience with CRM tools, Customer Success Platforms, and Analytics Software Background in Maintenance, Reliability, or using a CMMS Bilingual abilities #Technology #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr



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