Senior Salesforce Manager, CRM Systems

Overview We are seeking an experienced Senior Manager to lead our Salesforce CRM Systems team in delivering innovative, scalable solutions that drive business growth and operational excellence. This strategic leadership role combines hands-on technical expertise with team management, requiring someone who can architect enterprise-level Salesforce solutions while mentoring high-performing development teams. You'll play a pivotal role in shaping our CRM strategy and ensuring seamless integration across our technology ecosystem. What You’ll Do Lead and mentor team of Salesforce Developers, Administrators, CPQ Engineers. Manage team capacity planning and resource allocation to meet project demands Design, develop, test, and document high-quality Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, VisualForce Pages, and Aura Components Create individual development plans to support career growth and skill advancement Conduct regular performance reviews and create individual development plans Manage capacity planning, resource allocation, hiring, and onboarding processes Foster culture of innovation, collaboration, and accountability Optimize quoting, pricing, and order management processes Support end-to-end sales operations workflows and deliver solutions that streamline complex sales cycles Maintain data integrity across integrated platforms Partner with sales, Finance, Operations, and Product teams to understand business requirements Collaborate with engineering teams including product, information security, DevOps, and infrastructure Stay current with Salesforce platform advancements and AI technologies Implement development best practices across the organization and ensure platform reliability and security What You’ll Bring 8+ years of hands-on Salesforce development experience, including Apex Classes, Triggers, Lightning Web Components, and enterprise integrations 5+ years of technical leadership experience managing Salesforce development teams Excellent communication and stakeholder management abilities with experience presenting to executive audiences Strong project management skills with ability to manage multiple complex initiatives simultaneously Collaborative mindset with experience working across cross-functional teams Strategic thinking capabilities with ability to align technical solutions with business objectives Mentorship experience with a track record of developing technical talent Extensive experience with Salesforce implementation, including complex pricing models, usage-based billing, and enterprise system integrations with ERP, CRM, and billing platforms Strong background in test automation frameworks and enterprise application integration patterns Proven experience conducting performance reviews, providing constructive feedback, managing career development conversations, and implementing team improvement initiatives Deep expertise across the Salesforce technology stack including declarative automation tools, modern web technologies, and DevOps practices for Salesforce environments Experience with AI integration and emerging Salesforce AI capabilities, along with ability to leverage internal AI solutions to drive productivity improvements Strategic thinking capabilities with mentorship experience and a track record of developing technical talent, promoting team members, and fostering innovation and collaboration within high-performing teams About The Team The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance. How GitLab Will Support You Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role\'s base salary rate in locations throughout the US. The base salary range does not include bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay up to 100% of base salary. United States Salary Range $127,700—$273,600 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All roles are remote, however some roles may carry location-based eligibility requirements. Our Talent Acquisition team can help with location questions after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. See EEO policy. If you have a disability or special need, please let us know during the recruiting process. #J-18808-Ljbffr