911 Emergency Communications Specialist

Position Type:Casual - Occasionnel*Closing date:2025-11-20*MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOUMedavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOUOur organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:Working Conditions:Unionized environmentAs MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.Must be able to work 10-12 hour shifts.Must be capable of navigating a high-stress and fast paced working environmentMust have the ability to approach and lead through extreme emergency situationsDress code: Uniformed, Clean and professional appearance (uniform is provided).Requirements:Grade 12 (or equivalent).Additional education in Communications is an asset.Work experience in a similar environment is an asset. For example:Emergency services (firefighting, search and rescue, first aid services)Medical fieldCommunicationsTechnologyOnline medical support, etc.Excellent English languageExcellent computer proficiencySuccessful candidates must provide the following, issued within the last 12 months:Valid CPR Level C certificationCriminal Record Check with vulnerable sectorStandard Employment Hearing AssessmentSuccessfully complete aptitude test (Criticall).Successfully complete internal training (8-10 weeks) including:Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years .Paid in-house classroom & OJT programBilingual is an asset.Day-to-Day Responsibilities:Reporting to the Operations ManagerAnswering and handling 911 calls (as per Standard Operating Procedures) . This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System )Delivering emergency service dispatchingDelivering high-quality customer service for all customers/patientsMonitoring and coordinating the movement of Island EMS resourcesBooking and coordinating non-emergency ambulance transfersMaintain daily reportingManaging handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runsBuilding and maintaining strong relationships with the internal Shift Captains & TeamsReport on internal and external service inquiries (through reporting)Collaborate with team membersInformation sharingSkills and Attributes:Fluent in EnglishAbility to thrive in a fast-paced work environmentExcellent communicationCalm in high-stress work environmentsActive listening skillsExcellent computer proficiencyAttention to detailDocumentation skillsCritical thinking/decision makingAbility to multi-task with little directionConfidence in decision makingOrganizedPossess a confident and strong telephone presenceInterpersonal Requirements:Strong desire to help others through public serviceEnergeticConfidenceIn high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receiveCollaborativeSalary:$24.17-$28.70 Hourly as per CUPW Collective AgreementOvertime rates availableWe would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. #J-18808-Ljbffr