Training Specialist
2 weeks ago
We're not your typical bank. We believe in innovating the banking experience to provide Canadians with better options.
Our team is composed of inquisitive and agile minds that strive for smarter ways of doing things. If you're up for taking on big challenges and redefining the future, we want to hear from you.
You'll collaborate with people who encourage you to reach new heights. We prioritize fun, ask questions, and learn together.
The CompanyWe are a large (and growing) family, serving over 670,000 people across Canada through Equitable Bank and our subsidiary, Concentra Bank. Together, we have more than $125 billion in combined assets under management and administration.
Our customers have named our EQ Bank digital platform one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The WorkThe Training Specialist will develop and deliver training programs for both new and existing staff members. This role is accountable for ongoing review and maintenance of the training programs to ensure their accuracy and effectiveness.
The Core Responsibilities- Liaise with Management and Residential Lending teams to maintain a strong understanding of existing products and procedures.
- Work with subject-matter experts to determine content for course modules.
- Design and develop ILT, VILT, participant guides, and activities to facilitate the transfer of learning.
- Deliver training for both new and existing staff members for new products/services as well as job-related functional training.
- Deliver training via various methods such as instructor-led training, virtual ILT, videos, and exercises.
- Maintenance and coordination of training, including scheduling courses and booking rooms.
- Manage the course evaluation process by ensuring evaluations are summarized and logged in the data tracking system.
- Conduct post-training evaluation to determine the effectiveness of training and adjust the delivery method/materials as required.
Requirements include:
- 5 years of experience in financial or banking roles, particularly residential mortgage backgrounds.
- 3-5 years of experience in Instructional Design.
- 3-5 years of experience in facilitating training to adult learners via ILT and VILT.
- University/College Degree in finance, business, or related fields.
- Certificate in Teaching and Training Adults is an asset.
- Experience in the Financial Services industry, particularly residential underwriting and mortgage trends.
- Experience using authoring and editing tools such as Camtasia and Snagit.
- Experience working in both Prime and Alternative mortgage lending.
- Solid knowledge of software packages, including MS Word, PowerPoint, and training tools.
- Basic knowledge of web design and web application.
- Knowledge in editing tools, including video editing.
Competitive discretionary bonus
Market-leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while caring for your little one
Generous vacation policy and personal days
Virtual events to connect with colleagues
Annual professional development allowance and comprehensive Career Development program
A fulfilling opportunity to join a leading FinTech and create a new kind of banking experience
Our Commitment to InclusionEquitable Bank is deeply committed to inclusion. Our organization is stronger when we honor and celebrate everyone's diverse experiences and perspectives.
We support and encourage our staff to grow personally and professionally.
We commit to providing a barrier-free recruitment process and work environment for all applicants.
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