Customer Success Manager
1 week ago
Customer Success Manager – $76,500–$103,500 CAD | Full-TimeOverviewClio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about customer success, relationship building, and driving strategic growth, this role is for you.About ClioClio is a global leader in legal technology, transforming how legal professionals manage their practice and increasing access to justice. With a mission to better the lives of legal professionals, Clio is committed to innovation, collaboration, and delivering exceptional customer experiences.Role SummaryAs a Customer Success Manager, you’ll manage a portfolio of Clio’s highest-value accounts, driving adoption, satisfaction, and retention. You’ll act as a trusted business partner, helping customers optimize workflows, realize ROI, and grow their practices using Clio’s solutions.Key ResponsibilitiesBuild and manage value-based relationships with high-value accountsDrive customer engagement, adoption, and satisfactionDeliver regular business reviews to demonstrate ROIPartner with customers to support predictable growth and strategic goalsUnderstand customer tech stacks and enhance their ecosystem with ClioCollaborate cross-functionally with Product, Sales, and Onboarding teamsManage escalations and resolve issues effectivelyDevelop customer success assets and refine support materialsProvide product demos to identify growth opportunitiesActivate Clio Payments and support value-add conversationsAssist Sales in closing new customers with tailored implementation plansCultivate customer advocates and support referral growthCollaborate on customer marketing and advocacy initiativesUse data to drive retention, adoption, and customer health metricsRequired Skills & Experience3+ years in a customer-facing role in a B2B/Enterprise SaaS environmentStrong communication and relationship leadership skillsExperience with account planning and customer success plansAbility to prioritize, multi-task, and thrive in ambiguityProactive sales instincts and customer management skillsComfortable leading executive meetings and workshopsGrowth-oriented mindset open to feedbackSelf-motivated and collaborative team playerBonus PointsExperience with Salesforce or other SaaS toolsProven portfolio management and customer success expertiseFamiliarity with API-driven applicationsExperience in a dynamic startup environmentCompensation & BenefitsSalary Range: $76,500–$90,000–$103,500 CAD (location-dependent)Health Benefits: Top-tier medical, dental, and vision insuranceHybrid Work: Minimum 2 days/week in office for local team membersTime Off: Flexible policy, with 20 days encouraged annuallyCounseling Benefit: $2,000 annuallyRetirement Support: RRSP matching and RESP contributionsRecognition: Clioversary program at 3, 5, 7, and 10 yearsWhy Join Clio?Be part of a mission-driven company transforming legal servicesWork with a collaborative and passionate teamAccess career development and growth opportunitiesEnjoy a flexible and inclusive work cultureMake a real impact on customers and the legal industryApplication ProcessClick here to apply now through Clio’s careers portal. This role is open to candidates based in Vancouver, Calgary, or Toronto, with hybrid work expectations.Join Our Official Channels for more Jobs & ScholarshipNo comment's at the moment, Be the first to post a comment. #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Vancouver, Calgary, Toronto, Canada Themis Solutions Inc. Full timeSummary:Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in Vancouver, Calgary or Toronto.What your team does:Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious...
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Manager of Customer Success
1 week ago
Calgary, Canada ABM Integrated Solutions Full time**Job Overview**: As Manager of Customer Success, you will be responsible for the strategy, execution, and continuous improvement of our customers’ experience. This role oversees the full customer lifecycle post-sale, driving retention, satisfaction, and expansion. You will work cross-functionally with Project Delivery Team, Managed Services, & Sales to...
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Customer Success Manager
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Vancouver, Canada Woosender Inc Full time**About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...
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Manager, Customer Success
1 week ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Manager, Customer Success
2 days ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Manager, Customer Success
1 week ago
Vancouver, Canada Traction Rec Full time**_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for a** Manager, Customer Success** to join our team and be part of our next stage of growth. Our Manager, Customer Success works with customers to maximize their return on investment in Traction Rec’s products by providing day to day operational support, guidance on...
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Customer Success Manager
1 week ago
Vancouver, Canada Planview Incorporated Full timeOverview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
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Customer Success Manager
2 weeks ago
Calgary, Canada Clio Full timeOverview Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in...
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Customer Success Manager
1 week ago
Vancouver, Canada School Result Full timeCustomer Success Manager – $76,500–$103,500 CAD | Full-Time Overview Clio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about...
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Customer Success Manager
1 week ago
Calgary, Canada SensorUp Full time**Who We Are** SensorUp, the global leader in enterprise software for methane emissions Measurement, Reporting, Verification, and Repair (MRVR), is serving the needs of oil and gas companies worldwide. With SensorUp Gas Emission Management Solutions, these enterprises are effectively executing their comprehensive methane detection and repair initiatives,...
