Senior Service Desk Analyst

Senior Service Desk Analyst - Vaughan ON Greater Toronto Area, ON, Canada • 8470 Keele St, Vaughan, ON L4K 2S1, Canada Job Description Senior IT Service Desk Analyst Competitive Salary based upon experience Did you know that 34,000+ Canadians are directly employed in the recycling industry? Interested in becoming part of Canada’s workforce that’s shaping our environment? Here’s What We Do… As one of the fastest growing metal recycling and management organizations across North America, Combined Metal Industries (CMI for short) sources and processes recycled ferrous and non‑ferrous metals and ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all metals that enter our yards will create something new again We have multiple sites, located in North York, Vaughan and Cambridge. Here’s Where You Come In We’re on the hunt for an IT Superstar. Sure, that’s not the actual title, but that’s what it boils down to. Your entire day will consist of using your considerable IT prowess to save people’s days and bring smiles to ultra‑thankful internal users you’ve helped. Will tears of joy be shed? Possibly. We’re looking for somebody who loves solving IT problems and is amazing at it. In this role, you’ll be one of our new go‑to’s for all types of hardware, installed software, new deployments and user accounts. You’ll also handle first level issues for our web‑based systems, building automation and other various IT odds and ends. We have an extensive internal knowledge base and a highly‑skilled team who will help you get off and running without missing a beat. Sound Good So Far? Here’s What You Will Be Responsible For In This Role… Provide internal IT support to end users, including computer, phone, and mobile devices Diagnose, troubleshoot and resolve hardware and software problems Manage M365 & Exchange user accounts, groups and licensing Work within the team to provide guidance to our more junior members and elevate to and learn from our more senior members, as applicable Creating Technical Documentation for the IT team as well as How‑To Guides for end users Provide IT Orientation for new employees Assist with the implementation, deployment and operation of information systems and technology solutions Liaise with vendors and service providers to ensure efficient and cost‑effective acquisition of technology purchases Assist with or manage IT projects Other duties and projects as assigned Qualifications & Skills: Post‑secondary education in IT, Computer Science, or a related field Minimum 3 years of experience in IT desk‑side support At least 1 year of hands‑on experience with Active Directory and M365 administration. Skilled in creating clear technical documentation and user‑friendly how‑to guides for both IT teams and end users Solid knowledge of Windows domain network functionality. You don’t need to manage it, but you need to have a general understanding of how it all works. Strong troubleshooting skills across hardware, software, and infrastructure, including computers, printers, mobile devices, network hardware, cabling, and phones Customer‑focused with professionalism, tact, and sound judgment when assisting end users In‑depth knowledge of Windows Professional environments, specifically Windows 10 & 11 Passionate about technology with a continuous learning mindset Excellent written and verbal communication skills in English Must have a reliable personal vehicle that can transport equipment up to the size of a desktop printer, to travel between locations (mileage reimbursed) Nice to have, but can be learned on‑job: Soldering experience A Few Things About Us/What We Offer…… Competitive salary with an opportunity to realize a bonus based upon performance Performance‑based salary increases CMI Academy seminars and workshops to accelerate your personal and professional development A great team to learn from and unlock growth and career opportunities An inclusive, friendly, and multicultural environment Progressive and approachable leadership team focused on winning and continuous improvement A commitment to your health and safety and those CMI impacts A chance to give back to the environment and contribute to sustainability At CMI, we are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted. 8470 Keele St, Vaughan, ON L4K 2S1, Canada #J-18808-Ljbffr