Customer Experience Associate

Customer Experience Associate - Future Opportunities Hamilton/Burlington Join TD Securities as a Customer Experience Associate to provide exceptional service in Hamilton/Burlington. Work Location: Hamilton, Ontario, Canada Hours: 15 hours per week Line Of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience. The base pay actually offered may vary based upon the candidate’s skills, experience, and other business needs. Ask compensation-related questions during your recruitment discussion. Job Description At TD Canada Trust, we strive to build deep, long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice. At the branch, we identify opportunities to promote products while ensuring a positive customer experience. Join us and think like a customer, act like an owner, innovate with purpose, and execute with speed and impact. As a Customer Experience Associate, you will: Process financial transactions such as deposits, withdrawals, and bill payments according to operating procedures and regulations. Understand and determine customer needs to recommend suitable solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures; escalate non‑standard activities when necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and timely. Connect personally with customers to explain banking solutions and processes clearly. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities. Deliver high‑quality customer experiences and recommend operational improvements to achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet. A go‑getter who exercises initiative and is accurate and detail‑oriented in handling several tasks and changing priorities. Dynamic communicator with established customer‑experience skills, able to connect verbally and in writing in a calm, courteous, and effective manner. TD is one of the world’s leading global financial institutions and the fifth largest bank in North America. Every day, we deliver legendary customer experiences to over 27 million households and businesses. Our total rewards package reflects our investment in our colleagues, including health benefits, retirement plans, paid time off, career development, and recognition programs. Additional Information We are deeply committed to being a leader in customer experience, and we believe that all colleagues, wherever they work, are customer‑facing. Through leadership development, mentorship, and training programs, we support you toward your career goals. Colleague Development You’ll have regular career and performance conversations, access to an online learning platform, and a variety of mentoring programs to unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything to succeed in your new role. Interview Process Qualified candidates will be contacted to schedule an interview. Outcomes are communicated by email or phone. Accommodation Your accessibility is important to us; please let us know if you’d like accommodations for the interview process. Language Requirement (Quebec Only): Sans Objet Seniority Level Entry level Employment Type Part‑time Job Function Other Industry Investment Banking Referrals increase your chances of interviewing at TD Securities by 2x. #J-18808-Ljbffr