Customer Service Representative
2 weeks ago
Careers WATERAX is a tight-knit team, a range of professionals who share the goal
of providing wildland firefighters with the tools they need to succeed.
Type of position: Salaried, full time Salary: To be discussed, based on experience Competitive benefits
About WATERAXTrusted by wildland firefighters around the world, WATERAX sets the industry standard by developing innovative portable fire pumps and water-handling equipment designed to withstand demanding applications and rugged environments. With a time-tested legacy of reliability, WATERAX carries on its mission to place powerful, precision-engineered pumps into the hands of the men and women who need to move water to protect our lives and communities from the ravages of wildfires.
Job DescriptionWe have an immediate opening for a Customer Service Representative (CSR), International Sales, reporting directly to the Director of Sales & Marketing, Gabriella Gerbasi, based out of our head office located in Montreal, Quebec. The CSR will be responsible to process all international sales administrative activities.
- Provide superior customer service in a professional, timely and accurate manner
- Maintain a good level of knowledge about the Company’s products and services and ensures customers are provided with accurate information
- Receives, processes and verifies the accuracy of orders from customers utilizing the Company’s CRM / ERP system and customer purchase orders
- Ability to initiate corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
- Initiates required action for response to customer requests for order changes, including the maintenance of orders and customer information (data files) which must be communicated to the appropriate personnel/departments.
- Ensures and provides quality service to both internal and external customers
- Receives inquiries from and/or contacts the Company’s branch offices to resolve a variety of customer order related issues
- Provides back-up support to other group members in the performance of job duties as required.
- Performs other related duties as assigned by management.
- Adhere to all WATERAX policies and procedures pursuant to sales administration processes and guidelines.
- Adhere to all WATERAX guidelines and policies in matters of ethics and code of conduct.
- College/Cegep Degree or equivalent, Business Administration preferred.
- Knowledge and understanding of Spanish is an asset.
- Knowledge and understanding of a Manufacturing environment is an asset.
- Technical knowledge of engine powered equipment is an asset.
- Prior experience in a Customer Service role is an asset.
- Excellent and effective oral and written communication abilities in English / French. Spanish is an asset.
- Highly professional and positive attitude and ability to deliver customer-focused service
- Strong listening skills and patience to work with customers and understand their needs
- Energetic and able to adapt to a fast-paced environment where priorities change quickly; multi-tasking is a must
- Exceptional organizational skills, detailed oriented, methodical and accurate
- Natural curiosity and passion for excellence, improvement and problem solving;
- Customer Service Skills: Able to courteously interact with clients to ensure positive customer experience;
- Innovative, creative and decisive;
- A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners;
- Must be persistent, action-oriented, results-driven and self-motivated;
- Excellent people skills, including experience working with a variety of cross functional and international stakeholders;
- Diplomacy and tact in interpersonal relationships;
-
Customer Service Representative
1 week ago
Quebec City, Canada The Jana E Pinker Memorial Foundation Full time**Customer Service Representative Job Summary** **Customer Service Representative Duties and Responsibilities** - Listen, document, and help resolve conflicts with customers - Answer questions or handle complaints from customers - Provide information to customers about order status and product queries - Process customer orders/changes/returns according to...
-
Customer Service Representative
1 day ago
Quebec City, Canada Safety Express Ltd. Full timeSafety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service Representative to join our dynamic team. OBJECTIVE The Customer Service...
-
Customer Service Representative
2 weeks ago
Quebec City, Canada DC UNDER CAR SOLUTIONS Full timeWe are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...
-
Customer Service Representative
4 days ago
Quebec City, Canada Motion Canada Inc. Full time**SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...
-
Customer Service Representative
1 week ago
Quebec City, Canada BMO Financial Group Full time8400 boul Henri-Bourassa, #100 Quebec Quebec,G1G 4E2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...
-
Customer Service Representative
4 days ago
Quebec City, Canada BMO Financial Group Full time1181 Turnbull Avenue Quebec Quebec,G1R 0B5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
4 days ago
Quebec City, Canada PAL Full timeAt **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...
-
Customer Service Representative, Canada
3 days ago
Quebec Province, Canada AngioDynamics Full timeJOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information. Essential **Responsibilities**: -...
-
Senior Customer Service Representative
7 days ago
Montreal, Quebec, Québec, Canada DEX CLOTHING LIMITED Full timeCome join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment.We are currently searching for a Customer Service Representative. Customer Service RepresentativeDex Clothing, a leading fashion company, is seeking a Customer...
-
Customer Service Representative
3 days ago
Quebec Province, Canada Bloomstar Full time**Summary/Objective** The Customer Service Representative (CSR) will be accountable for assuring that customers receive efficient and courteous service. This role is primarily responsible for managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer orders in Quebec. The CSR may...
-
Customer Service Representative
2 weeks ago
Quebec City, Canada C.A.T. inc. Full timeFull Time - Quebec - Posted 1 hour ago C.A.T. North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power...
-
GIC Customer Service Representative
3 hours ago
Westmount, Quebec, Montréal, Canada Rothenberg Wealth Management Full time"Company DescriptionFor over 40 years, Rothenberg Wealth Management has been one of Canada's leading independent financial services brokers providing financial advice and solutions to thousands of individuals across the country. Rothenberg means local expertise, national presence, and international resources to give you access to the most diverse range...
-
Customer Service Representative
2 weeks ago
Montreal, Quebec, Québec, Canada The Canadian Salsa Dance Corporation Full timeDescription:Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our...
-
Customer Service Representative
4 days ago
Quebec City, Canada Hertz Full time**Customer Service Representatives Part Time** Représentants du service à la clientèle à temps partiel N **ouvelle année, nouveau vous, nouvelle carrière!** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes...
-
Bilingual Customer Service Representative
2 weeks ago
Montreal, Quebec, Québec, Canada Insight Global Full timeInsight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...
-
Customer Service Representative
1 week ago
Quebec City, Canada Hertz Full time**Customer Service Representatives Full Time and Part Time available** **Nouvelle année, nouveau vous, nouvelle carrière!** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes prêt pour votre prochaine destination,...
-
Customer Service Representative
2 weeks ago
Quebec, Canada Bmo Full timeWe are seeking a meticulous Customer Service Representative to join our inspiring team at BMO in Québec, QC.Growing your career as a Full Time Customer Service Representative is an awesome opportunity to develop vital skills.If you are strong in project management, creativity and have the right initiative for the job, then apply for the position of Customer...
-
Customer Service Representative – Montreal QC
2 weeks ago
Quebec, Canada Ranger Design Full timeRanger Design is looking for a dynamic and experience Customer Service Representative to join our growing team.In this role, you will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Excellent communication abilities and data entry skills are essential for this role.MAIN...
-
Customer Service Representative
4 days ago
Quebec City, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Quebec Province, Canada NCRi Inc. Full timeNCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. Home Office Equipment Requirements: - Equipment will be provided by the company - High-speed internet with hardwired connection from...
