Dealer Relations Coordinator

2 months ago

Richmond, Canada OPENLANE Full time

Who We Are: 

At OPENLANE we make wholesale easy so our customers can be more successful.

● We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

● We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

● And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.  

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.  

What We Offer:

● Competitive pay

● Company paid medical, dental, and vision benefits

● RRSP (Canada) with company match

● Paid Vacation, Float, and Care Time

● Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)

● Long Term disability

● Robust Employee Assistance Program through Telus Health

● Employer paid Leap into Service Day to volunteer in your community

● Tuition Reimbursement for eligible programs

● Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

● Company culture of internal promotions, diverse career paths, and rapid advancement

Position Overview

The Dealer Relations/ Local Fleet Coordinator will perform various administrative and operational functions including relationship management, implementation and development of customer service strategies and collaborate with colleagues across OPENLANE.

Responsibilities & Duties

  • Drive superior customer experience to ensure satisfaction and build client retention.

  • Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment partners and site personnel.

  • Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.

  • Perform clerical and numerical activities including selecting, compiling, verifying, and processing data.

  • Ensure ancillary services such as transport and shop services have been scheduled and completed.

  • Ensure all reserve prices and declarations are present and accurate.

  • Utilize market conditions to effectively qualify reserve prices.

  • Escalate customer service issues to senior team members.

  • Understand the customer-facing system, OPENLANE.com, and effectively educate and resolve issues for internal and external customers.

  • Assist with VLC lane placement, flagging vehicles and booking Simulcast auction run numbers.

  • Collaborate with the VLC team to ensure proper marketing of sale inventory to maximize vehicle exposure.

  • Support services and programs outside of the core VLC workflow as needed to meet site objectives.

  • Perform sale day duties such as customer service and post-sale reporting.

  • Monitor all on-ground inventory and provide recommendations and insights on how to market and sell inventory.

  • Perform all required tasks related to sale day run lists.

  • Educate customers on the best ways to utilize our systems and services.

  • Utilize OPENLANE’s inventory management system to run pre- and post-sale reports.

  • Other duties as required.

Required qualifications and attributes:

  • High School Diploma and or equivalent experience.

  • A minimum of (1) year of customer service experience is an asset.

  • Previous re-marketing experience or automotive background is preferred.

  • Developed and professional verbal, written communication and listening skills.

  • Prior experience with sales and sales management tracking databases with emphasis on accurate documentation is essential.

  • Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.

  • Ability to work in a team environment.

  • Multi-tasking skills along with the ability to adapt to changing work environments.

  • Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matters.

We thank all applicants, however, only applicants selected for an interview will be contacted.

Please note - This is a fixed-term contract.

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