Automotive Service Advisor

1 month ago


Oakville, Canada MSX International Inc. Full time
h3>Title: Mobile Service Solution Specialist - Oakville/Toronto, CA

Location: ON, CA

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

  • Be the subject matter expert and primary contact for all things related to Mobile Service for Ford of Canada Dealers and Field Personnel.
  • Understand how Mobile Service vehicles function and train technicians on feature/function of Mobile Service vehicles.
  • Plan and execute tailored virtual solicitation, kick-off, pre-launch and sustainment meetings.
  • Plan and execute on-site training for Mobile Service Technicians. Hold alignment meetings with all Mobile Service stakeholders to create dealership processes and action plans.
  • Develop action plans to exceed program goals, focusing on service processes.
  • Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
  • Ability to facilitate meetings and training virtually and in-person.
  • Proficiency in communication and relationship-building.
  • Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).
  • Analyze data from dealer financials and operational assessments to establish action plans.
  • Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.

WORK ENVIRONMENT

  • Overnight travel required within Canada for identified dealers.
  • Ability to accommodate working from home office or remote location.
  • Training may take place in the United States.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs.



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