Operations Manager, Technical Services
4 weeks ago
Overview We are seeking a dynamic and experienced Operations Manager, Technical Services at CFM Custom Fabricators & Machinists Ltd. in Dartmouth, NS to lead our technical services team. This role is pivotal in ensuring the delivery of high-quality service and support to our clients, while driving operational excellence across all technical functions. You will oversee a team of engineers and technicians, optimize service processes, and collaborate cross-functionally to meet project goals and customer expectations. Responsibilities Leadership & Team Management: Lead and mentor a team of engineers, technicians, and support staff. Foster a collaborative, high-performance culture and support professional development. Operations Oversight & Process Optimization: Manage daily operations and service activities. Continuously improve processes to enhance productivity, reduce costs, and maintain service quality. Project Management & Execution: Coordinate technical projects from start to finish, ensuring alignment with scope, budget, and timelines. Work closely with internal teams to ensure successful delivery. Customer Relations & Service Delivery: Serve as the primary contact for key clients. Strengthen relationships and implement strategies to improve customer satisfaction and service delivery. Compliance & Risk Management: Ensure adherence to safety regulations, industry standards, and company policies. Identify and mitigate operational risks. Qualifications Education: Post-secondary education (University or College) in a relevant field. Experience: 5–10 years in technical services or operations management, ideally in a manufacturing or industrial setting. Proven leadership experience and a strong track record in project management and customer relations. Certifications (Preferred): PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications. Strong leadership and decision-making abilities Excellent problem-solving and communication skills Proficiency in project management tools Experience with budgeting, forecasting, and P&L management About Us Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. We appreciate your interest in our company; however only those candidates selected for an interview will be contacted. #J-18808-Ljbffr
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Technical Services Operations Lead
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Dartmouth, Canada CFM Custom Fabricators & Machinists Ltd. Full timeA leading manufacturing firm in Dartmouth is seeking an experienced Operations Manager to lead their technical services team. The role involves overseeing operations, optimizing processes, and managing client relationships. Ideal candidates will have 5-10 years of experience in technical services or operations management, with proven leadership skills....
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