Site Organization Oversight Lead

3 days ago

Kirkland, Quebec, Canada Pfizer Full time

Site Organization Oversight Lead

Apply locations: United States - Connecticut - Groton, Europe - Any Pfizer Site, United States - California - La Jolla, Canada - Quebec - Kirkland, United States - Pennsylvania - Collegeville

Time type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: 4925315

Job Summary

The Optimization, Analytics & Recruitment Solutions (OARS) team provides fit for purpose, robust intelligence and data insights designed to optimize performance of the Research & Development (R&D) engine providing analytics & intelligence to customers and stakeholders across clinical and regulatory functions within PRD & POD.

The Site Intelligence, Experience & Site Partnerships team is a combination of key site focused capabilities within a single, site centric group allowing for end-to-end delivery. This function spans strategic site partnerships, Site Organization Management, Site experience, Regional Intelligence, and Due Diligence.

The Site Organization Oversight Lead is responsible for leading activities ultimately to protect Pfizer from reputational risk resulting from the conduct of work/collaboration with HCPs and Clinical Trial Sites/Organizations throughout the lifespan of their potential work with Pfizer.

The role will manage specific third-party entities (e.g., Site Organizations) and be accountable for the establishment and oversight of operational and quality delivery by a third-party entity.

Job Responsibilities

  • Maintain regular and proactive communication channels with Site Organizations, ensuring collection of both informal and formal performance metrics, and valuable feedback.
  • Serve as a centralized point of contact for Site Organizations, facilitating seamless communication and issue resolution by liaising with appropriate teams.
  • Continue to build upon the strategic site partnership strategy, where deemed business appropriate.
  • Help to implement a strategic enterprise roadmap based on curation of Site Organization information.
  • Implement a customer relationship management approach and scorecard for Site Organizations and strategic partners.
  • Monitor speed, cost, and quality efficiencies gained ensuring strategies meet Pfizer's Early Clinical and Clinical Pharmacology portfolio demands.
  • Review and oversee site practices that may deviate from Pfizer's established protocols and standards.
  • Manage the curation of all sites and investigators within a Site Organization (SO).
  • Develop and maintain strong relationships with SOs through a centralized model approach.
  • Ensure Diversity operational oversight across Site Organizations.
  • Evaluate Rate Cards and negotiate Confidentiality Disclosure Agreements (CDAs) and Master Service Agreements (MSAs).
  • Act as a primary point of contact for relationship management.
  • Conduct entity qualification processes such as SO Intake Form or specific Pfizer processes.
  • Provide rigorous oversight of entities within the network.
  • Support the Feasibility process to RFP select Site Organizations as appropriate.
  • Monitor partnership performance through Metrics and Key Performance Indicators (KPIs).
  • Implement routine reviews of SO Intake processes.
  • Lead and manage audits within the Study Organization (SO).
  • Participate in initiative-driven projects as required.
  • Collaborate closely with OARS and GSSO.
  • Work in partnership with stakeholders and functional departments.
  • Regularly evaluate and report on metrics performance.
  • Act as a primary business interface for the OARS analytics teams.
  • Support development of Study SO/Site Network strategies.
  • Demonstrate ability to exhibit adaptive risk management and a learning culture.

Qualifications/Skills

  • A medical or scientific or technical degree in the healthcare field required.
  • BS – 10-15 years relevant experience.
  • MSc/PhD – 10 years relevant experience.

Prior Experience

  • 10-15 years broad based experience of drug development, clinical trial conduct, global clinical trial operations.
  • Demonstrated ability to oversee a 3rd party.
  • Demonstrated ability to develop and maintain strong customer and business partner relationships.

Skills

  • Demonstrate strong executive relationship building and influence.
  • Must be fluent in English.
  • Able to make complex decisions amidst competing priorities.
  • Outstanding communication and interpersonal skills.
  • Ability to systematically evaluate and prioritize multiple business opportunities.
  • Must have a proven track record of being effective at self-management.
  • Ability to deal with high levels of ambiguity.
  • Data-driven with experience leveraging metrics and analytics.
  • Ability to evaluate, interpret and present complex issues and data.

Organizational Relationships

  • Reports to Head Site Organization Oversight.
  • Partners with Business Process Owners, Finance, CD&O Business Operations and Procurement Groups.
  • Global Sites – Senior Executives and Investigators at Sites.
  • Quality/Compliance.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers.

Work Location Assignment: Hybrid

The annual base salary for this position ranges from $149,200.00 to $261,000.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program.

Relocation assistance may be available based on business needs and/or eligibility.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants.

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