Enterprise Customer Success Manager

3 weeks ago

Winnipeg Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Canonical Full time

Join Canonical as an Enterprise Customer Success Manager. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.The company is founder-led, profitable, and growing. We are hiring an Enterprise Customer Success Manager to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering.Responsibilities will include:Onboarding new customers and introducing them to our products and support processes.Elaborating and coordinating complex projects with developers, IT managers, and decision-makers from various industries.Collaborating with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill the customer's objectives.Managing a portfolio of customers in a specific geographic region and identifying growth opportunities or renewal risks.Serving as a customer advocate internally and influencing Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.We are looking for a candidate with:Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.Excellent presentation skills with the ability to guide conversations about complex software.Experience building and improving internal processes while maintaining timely delivery to customer-related projects.A true team player capable of interacting with all departments and at all levels, both internally and externally.We offer a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and more. Canonical is an equal opportunity employer and proud to foster a workplace free from discrimination.We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. #J-18808-Ljbffr

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