Bilingual Implementation Associate

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale. We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission. We Live by Our Values – we role model our values 100% of the time. We Expect High Performance – we set a high standard and we’re not satisfied with being average. This role As a Bilingual Implementation Associate, you’ll be working with the Implementation team and report to the Team Lead, implementation and will be instrumental in assessing clients' HR and payroll requirements to ensure optimal configuration of the Employment Hero platform. Facilitate and schedule training sessions, create work-back schedules, guide clients through the Humi setup, troubleshoot issues, and provide ongoing consultation to ensure success in English and French. Your key focus areas will be: Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation to ensure success in English and French. Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations, including Quebec-specific requirements. Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption. Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all. Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager. Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders. Assist with KYC/KYB processes during the onboarding phase to ensure compliance and smooth client transitions. Identify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction. Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow. Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs. Ensure a smooth client hand-off to Support and Client Success teams. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring Bilingual fluency in English and French (written and spoken) 1+ years of client support or management experience 1+ years of payroll experience Exceptional organizational and project management skills to juggle multiple implementations simultaneously. Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance. Excellent interpersonal and communication skills to build trust with clients and internal teams. Knowledge of Canadian payroll, including Quebec-specific regulations. A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience. Tech savvy and possesses the ability to lea. What we can offer At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means You will work remotely, with the flexibility to own your time and impact. You will access cutting-edge tools to amplify your work, knowledge and outputs. You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. You’ll also have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. #J-18808-Ljbffr