Senior Technical Support Analyst
2 weeks ago
OverviewOur Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Analyst for their Waterloo ON/ Hybrid location.ResponsibilitiesHelp define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.Project manage new client deployment issues through to resolution.Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.Create playbooks and knowledge base content for issue resolution.Create reports and dashboards for internal issue tracking purposes.Requirements3+ years’ experience working with Python, R, or a similar object oriented programming language with Bachelor Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as creates buckets, VMs, or security access controlsExcellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams.Exceptional ability to communicate technical details to both senior developers and non-technical customers.4+ years of experience in software or healthcare technology.Experience troubleshooting data issues.Experience supporting highly regulated software.‘Self starter’ mentality, with a passion for owning and driving issues to resolution.Why Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunitiesAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
-
Senior Tech Support Analyst: Data
2 weeks ago
Alton, Canada ICONMA Full timeA research and health financing company is seeking a Senior Technical Support Analyst in Waterloo ON. The successful candidate will handle technical customer issues, manage new client deployments, and drive operational efficiencies. Ideal applicants will have 3+ years of experience with Python or R, familiarity with SQL, and possess excellent troubleshooting...
-
Applications Analyst
4 weeks ago
Alton, Canada Samuel Automation Full timeJoin to apply for the Applications Analyst - Automation role at Samuel, Son & Co.Join to apply for the Applications Analyst - Automation role at Samuel, Son & Co.Job DescriptionAt Samuel Automation, we design and build custom automated machinery that helps our customers solve complex manufacturing challenges. As an Applications Analyst, you’ll play a key...
-
Temporary Senior Revenue Operations Analyst
4 weeks ago
Alton, Canada OpenText Full timeOverview Temporary Senior Revenue Operations Analyst OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and...
-
Senior PMO Analyst
2 weeks ago
Alton, Canada Currys Ltd Full timeSelect how often (in days) to receive an alert: Create Alert Senior PMO Analyst Waterloo - Hybrid Working Full Time Fixed Term Contract - 12 Months Grade 4 At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down...
-
Senior Risk Analyst
4 weeks ago
Alton, Canada Securian Canada Full timeSenior Risk Analyst Join to apply for the Senior Risk Analyst role at Securian Canada Location: Waterloo, ON Department: Legal & Compliance About the Role Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren’t afraid to challenge and create, or bring diverse...
-
Alton, Canada Rubicon Path Full timeA healthcare technology provider in Northwestern Ontario is seeking a Senior Systems Analyst to support emergency health services. This role involves providing technical expertise, project management, and on-site support across various locations. The ideal candidate will have over 5 years of experience in systems analysis with a focus on critical...
-
Senior Systems Analyst
4 weeks ago
Alton, Canada OpenText Full timeSenior Systems Analyst (SAP, ServiceNow Solutions) - Order 2 Cash Cycle Join to apply for the Senior Systems Analyst (SAP, ServiceNow Solutions) - Order 2 Cash Cycle role at OpenText OpenText is a global leader in information management, where innovation, creativity, and collaboration form the core of our culture. Join us to partner with leading...
-
System Analyst
2 weeks ago
Alton, Canada Russell Tobin Full timeSystems Analyst – Senior Location: Peterborough, Ontario (Remote) Must Have: Specialized technical expertise in analyzing and designing system solutions related to Cyber Security and vulnerability remediation (CVE – Common Vulnerabilities and Exposures), including patching, uninstalling applications/components, applying bug fixes, and implementing code...
-
Desktop Support Analyst
4 weeks ago
Alton, Canada Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life‑saving medicine on a global...
-
Senior Security Analyst
3 weeks ago
Alton, Canada Carta Full timeThe Company You’ll Join Carta connects founders, investors, and limited partners through world‑class software, purpose‑built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with...