Temporary Senior Revenue Operations Analyst

Overview Temporary Senior Revenue Operations Analyst OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We\'re hiring talent that AI can\'t replace to help us shape the future of information management. Join us. Your Impact As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Revenue Operations\' System team plays a pivotal role as part of the larger Sales Operations team that supports all business units at OpenText globally. Specifically, this team focuses on the support and enhancements of our primary CRM tool (Salesforce.com) that allow our Sales and Professional Services teams to operate efficiently and effectively. Our core systems include Salesforce.com and Anaplan. The Revenue Operations Business Analyst plays a critical role in supporting the sales organization by translating business needs into scalable system solutions. This role partners cross-functionally to drive operational efficiency, manage system enhancements, and support data integrity across CRM platforms such as Salesforce.com. The analyst will also contribute to reporting and analytics, support M&A system integrations, and leverage AI tools to optimize sales processes. Collaborate with stakeholders to gather and document business requirements for system changes and enhancements. Manage end-to-end change cycles: requirements definition, implementation, testing, training, and post-deployment support. Partner with IT to ensure technical solutions align with business objectives. Support M&A initiatives by leading system convergence and cutover activities. Maintain data quality and integrity across Salesforce.com and related platforms. Develop and maintain reports and dashboards for Sales and Revenue Operations leadership. Provide end-user support and training, including issue resolution via ticketing systems. Leverage AI tools to identify and implement opportunities for sales process optimization. Apply project management principles to coordinate and deliver system-related initiatives on time and within scope. What You Need To Succeed University degree or college diploma in Business Technology, or a related field. 3–5 years of experience with Salesforce.com or other CRM platforms; Salesforce Administrator or Consultant certification is an asset. 3–5 years of experience in business analysis, including formal training in BA methodologies. 3–5 years of experience in process design, flow charts, stories, use case development, test planning, and UAT execution. Experience supporting Sales teams in a customer-focused environment. Strong proficiency in Microsoft Excel; experience with data analysis and reporting. Familiarity with AI tools and their application in sales operations. Project management experience, with the ability to manage multiple initiatives in a fast-paced environment. Excellent communication, analytical, and problem-solving skills. One Last Thing Join a collaborative global team where your analytical mindset and operational skills will directly support sales success and strategic execution. You’ll help drive the insights and systems that power business performance every step of the way. OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText\'s vibrant workplace. Seniority level: Mid-Senior level Employment type: Temporary Job function: Management and Manufacturing Industries: Software Development Referrals increase your chances of interviewing at OpenText by 2x Get notified about new Senior Operations Analyst jobs in Waterloo, Ontario, Canada. #J-18808-Ljbffr