Senior Customer Success Manager

2 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Kount Full time

Employer Industry: Financial Services Why consider this job opportunity: Opportunity for career advancement and growth within the organization Work remotely from anywhere within Canada Engage with high-profile financial institution clients and drive strategic outcomes Supportive and collaborative work environment focused on customer success Chance to mentor and lead a team of Customer Success Managers What to Expect (Job Responsibilities): Directly manage the entire post-sale lifecycle for a large, high-profile financial institution Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings Proactively manage account health and identify opportunities for deeper solution adoption Serve as a trusted advisor for the strategic client, navigating complex issues Mentor and guide Customer Success Managers on strategy and risk management What is Required (Qualifications): 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients Demonstrated team leadership experience, including mentoring junior team members Experience creating and driving structured processes in high-pressure environments Bachelor's degree in a related discipline or equivalent professional experience How to Stand Out (Preferred Qualifications): Strong understanding of the financial services sector, including regulatory requirements Expert knowledge of Customer Success processes, playbooks, and metrics #FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

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