Compliance Manager

Relay is building the all-in-one, collaborative money management platform for employer SMBs and their finance function, delivering a human-centric customer experience. Our mission is to increase the success rate of small businesses by enabling growth through flexible, compliant financial services. Role Compliance Manager — strengthen our risk management framework through marketing compliance reviews, operational compliance testing, strategic project support, and oversight of external audits and remediation projects. This role is ideal for a detail-oriented compliance professional who thrives in a dynamic fintech environment and works cross-functionally. Responsibilities Marketing Compliance SME Review Relay’s marketing content (digital, print, campaigns, and customer communications) against regulatory standards and sponsor bank requirements Identify compliance gaps and provide actionable feedback to the Marketing team to ensure all materials meet bank and regulatory expectations Partner with Legal, Marketing, and Compliance Advisory to build controls that prevent issues at the source Represent Relay to liaise with the sponsor bank compliance team on understanding requirements and help internal stakeholders meet key mandates Compliance / Risk Operations Program Oversight Execute second-line monitoring and testing across key Risk Operations processes, including onboarding, KYC/KYB, and transaction monitoring Develop and maintain oversight testing plans, track progress, and communicate results with relevant stakeholders Prepare management reporting on findings, escalate significant issues, and support remediation of identified gaps Recommend enhancements to compliance and operational processes to increase efficiency and effectiveness Strategic Compliance Projects Lead or contribute as a stakeholder to strategic compliance initiatives, including new product development, new business initiatives, and major risk projects Provide subject matter expertise to ensure compliance is embedded in operational and product design Support the execution of risk and compliance transformation initiatives within the Risk Ops team Act as a key liaison with Internal Audit, sponsor bank, and regulatory agencies, including coordinating responses to information requests, managing remediation commitments, and addressing findings Promote a proactive compliance culture by providing guidance and training to business partners Audit & Remediation Oversight Serve as the compliance lead for external audits, bank-mandated reviews, and remediation projects Coordinate documentation, responses, and evidence gathering across teams to ensure timely and thorough completion Track remediation commitments and ensure sustainable improvements are implemented Qualifications You have 5–7 years of experience in compliance, risk management, or audit within financial services, fintech, or banking You have a strong understanding of regulatory compliance requirements applicable to marketing, customer onboarding, AML/CTF, and transaction monitoring You're experienced with compliance testing, monitoring frameworks, and audit support You have excellent project management and organizational skills, with the ability to handle multiple priorities at once You're a strong written and verbal communicator, with the ability to present findings and recommendations clearly You have a proven track record of building partnerships across Compliance, Legal, Operations, and business functions Bonus Points You have familiarity with fintech business models and sponsor bank relationships. You have direct experience interacting with regulators, auditors, or bank partners. You have knowledge of regulatory expectations around marketing compliance, FDIC insurance disclosures, and pass-through deposit insurance requirements. Our Commitment to You Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Comprehensive health benefits: full health benefits from day one, including flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents. Flexible vacation and time off: 15 vacation days, 5 flex days, plus an extra week of office closure during year-end holidays. Parental leave with top-up: 12 weeks off with 100% salary top-up for all full-time employees, regardless of location, for birthing, non-birthing, and adoptive parents. Hybrid work environment: Toronto office three days a week with meals provided. Dog-friendly space: 100% floof-friendly office. Personal and professional growth: ongoing feedback, mentorship, and coaching. Top-tier equipment: Mac-first environment with multiple screens and ergonomic seating. Social connection: two annual company-wide get-togethers, quarterly team events, and networking opportunities. Interview Process Stage 1: 45-minute Google Meet video call with our Director of Compliance Stage 2: 45-minute in-person interview with a member of the Leadership team Stage 3: Take-home case study, followed by a 60-minute presentation to members of our Risk team What’s Important To Us We’re committed to equal opportunity and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner. Get notified about new Compliance Manager jobs in Toronto, Ontario, Canada. #J-18808-Ljbffr