Technical Customer Care Specialist

4 weeks ago

City Of Langley, Canada Regal Rexnord Full time

Technical Customer Care Specialist (ATS) Join to apply for the Technical Customer Care Specialist (ATS) role at Regal Rexnord. Position: Technical Customer Care Specialist (ATS) Reports Directly To: ATS Customer Care Manager Location: Langley, BC, Canada Salary: $68,000–$75,000 CAD Opportunity Thomson Power Systems, a division of Regal Rexnord, is a leader in designing and manufacturing Power Generation Controls and Switchgear. In this role, based at our Langley facility, you will provide technical support for Automatic Transfer Switches (ATS) via phone, troubleshooting customer issues while collaborating with the ATS Engineering team and supporting Customer Care Coordinators with technical quotations. Mission Provide exceptional technical phone support for troubleshooting, diagnosing, and resolving customer concerns with their Automatic Transfer Switches (ATS). Effectively manage all incoming Service Request tickets through to resolution in a timely manner to drive efficient case management. Create clear and concise records of incoming service requests through the case management system. Provide detailed and timely follow‑ups to customer requests, including emergency support. Work cross‑functionally with customers & ATS Engineering team to drive quick response and efficient case resolution. Provide accurate and timely customer and quality feedback to Engineering, Production, Service, and Leadership. Provide technical quote support to the Customer Care Coordinators for replacement parts and mod‑kits. Actively participate and drive continuous improvement initiatives to increase efficiency, quality, and customer satisfaction. On a rotational basis, provide after‑hour technical phone support. Perform other duties as required. Minimum Qualifications 1–2 years prior experience testing and troubleshooting electrical panels, and/or field tech experience in the Power management sector. Ability to interpret electrical drawings and specifications. Strong communication skills in English (written & verbal). Strong computer skills, specifically with Microsoft Office (Word & Excel). Strong organizational & time‑management skills. High level of attention to detail. Self‑motivated and team player. Problem‑solving skills. Preferred (asset) Technical bachelor’s degree (Electrical Engineering) / Diploma of Technology (Electrical) / Journeyman Industrial Electrician’s Trades Qualification Certificate or equivalent related experience. Experience testing and/or troubleshooting Automatic Transfer Switches. 1–3 years prior customer‑facing experience. Experience with PLC programming preferred. Language: Canadian French OR Spanish. About Regal Rexnord Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates worldwide. The Company provides sustainable solutions that power, transmit, and control motion across diverse industries. #J-18808-Ljbffr

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