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Community Specialist

1 month ago

Grande Prairie, Canada Lululemon Full time
p>Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. br/>
Job Summary

The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job

  • Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
  • Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
  • Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  • Attend, support, and/or host local and regional Community events.
  • Execute the product seeding strategy through community partners and Ambassadors.
  • Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.

Experience

  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.

Job Assets (i.e., li>

Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; li>

What We Look For

  • Inclusion & Diversity: develops partnerships within and across the company and community.
  • Planning and Organizing: environment, interactions, physical)

    • Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community.
    • Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement.
    • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.